Sales & Services Call Centre Agent

3 days ago


Folkestone, United Kingdom Saga Full time

Job Introduction
**This is a hybrid role which means you’ll be based at home but with regular days in the office to collaborate with colleagues. So, it’s important you live within a reasonable commuting distance of our office in Folkestone and we’ll set you up for success by providing the technology you need and a packed induction programme to guide you through your first weeks with us. You’ll need to have a quiet space at home to work as well as a good internet connection.**

Click link below to meet some of our colleagues and to find out more:
Main Responsibilities
**What you’ll do**

Our colleagues play the most important part in creating exceptional experiences for our customers every day. That means delivering an experience that is better than expected, with every customer, every day. So, we want exceptional people to join our team

If this sounds like you, then we’d love to hear from you

Saga Insurance is a modern, fast paced and challenging sales and customer service environment where you will spend each day fulfilling a variety of needs by selling our fantastic range of Saga products as well as providing first class customer service to our new and existing customers.

Being exceptional every day on every call is not for the faint hearted You will be speaking to up to 50 customers per day but if you thrive on a challenge, are at your best when you’re busy and can achieve demanding sales targets then this is the job for you

**When you’ll work**

We are open 8am - 8pm Monday to Friday, 8:30am - 5pm Saturday and 9am - 5pm on a Sunday. Don’t worry, you’d never be asked to work from 8am to 8pm as the maximum shift duration is 8 hours, and you get 6 weeks prior notice of your rota.

So that we can prepare you to succeed and because there is a lot to learn, you will need to be able to attend training on a full time basis for the first 8 weeks 9am - 5.30pm.

About The Company
Having spent our first 30 years focused on travel, Saga launched Saga Magazine and developed home and motor insurance and financial services in the 1980s. Private medical and pet insurance followed in the 1990s, along with the launch of our own cruise ship operation. The strength of the Saga brand provides the Group with the ability to develop in-house or partner with suppliers to offer our customers and members highly differentiated, competitively priced products that meet their evolving needs.

Saga exists to help our customers and members lead the life they want to lead. To succeed in this, we know that the most important thing to do is to listen to our customers and members. At the heart of our business model is our drive to know more about our customers’ wants and needs so we are best placed to serve them.

When you join Saga you will see that we are committed to treating all employees fairly and to offering equal opportunities in all aspects of employment and advancement.

We are an official Disability Confident Committed employer and ensure that our recruitment process is inclusive and accessible and we will make reasonable adjustments as required.

We are a member of the 30% Club and partner with Women Ahead which offers us a fantastic opportunity to take part in a leading, global, cross-company, leadership mentoring scheme to champion female talent.

We are a signatory of the Armed Services Covenant and have received a Silver Award from the Employer Recognition Scheme.

**_To all recruitment agencies: Saga does not accept agency CVs unless specifically engaged _**_on_**_ the role by the HR Recruitment Team. Please do not forward CVs to our recruiters, employees or any other company location. Saga is not responsible for any fees related to unsolicited CVs._**

L1-Hybrid

Package Description
**The Good Stuff**

Our colleagues play the most important part in creating exceptional experiences for our customers every day. It is their empathy, collaboration, and drive to succeed for our customers that make them the best at what they do. We offer a competitive salary and benefits, including:

- Starting salary of £19,821 per annum.
- Salary rises as you become Competent, £20,892, through to Skilled, £23,035, and on to Mastery, £24,462. This is achieved by consistent demonstration of values, commitment to ongoing learning, and meeting key targets along the way.
- An enhanced holiday allowance - 25 days holiday (plus bank holidays) and the opportunity to purchase an additional 5 days holiday each year.
- Paid volunteer days.
- Free private medical insurance after 1 years' service.
- Generous Workplace Pension.
- A range of wellbeing initiatives and support including Unmind and AXA Be Supported.
- Discounts on Saga holidays and insurance products which extend to your family.
- A range of reductions and offers from leading retailers, travel groups, and entertainment companies.



  • Folkestone, United Kingdom Saga Full time

    Job Introduction **This is a hybrid role which means you’ll be based at home but with regular days in the office to collaborate with colleagues. So, it’s important you live within a reasonable commuting distance of our office in Folkestone and we’ll set you up for success by providing the technology you need and a packed induction programme to guide...

  • Call Centre Advisor

    4 weeks ago


    Folkestone, Kent, United Kingdom Affinity Water Full time

    As a Call Centre Advisor, you will be an essential part of our team in Folkestone, providing top-notch customer service to our clients.The role involves working 37 hours per week, spread across 7 hour shifts between 7am and 8pm, Monday to Friday, plus 2 weekends and 1 Saturday in a 7 week rotation. You will also use various IT software, for which...

  • Trainee Estate Agent

    6 months ago


    Folkestone, United Kingdom Connells Group Full time

    OTE: £30,000, Uncapped Commission, Career Progression We’re looking for a highly motivated **Trainee Estate Agent / Trainee Sales Negotiator **to complement our fantastic residential sales team in **Folkestone **working in our well known **Bairstow Eves **estate agency. **Why join us as a Trainee Estate Agent / Trainee Sales Negotiator?** - Industry...

  • Trainee Estate Agent

    7 months ago


    Folkestone, United Kingdom Connells Group Full time

    OTE: £25,000 - £30,000, Uncapped Commission, Career Progression We’re looking for a highly motivated **Trainee Estate Agent / Trainee** **Sales Negotiator **to complement our fantastic residential sales team in **Folkestone **working in our well known **Bairstow Eves** estate agency. **Why join us as a Trainee Estate Agent / Trainee** **Sales...


  • Folkestone, United Kingdom Getlink Full time

    JOB VACANCY - Passenger Customer Service Agent **Job ID**: 10215 **Location**: Folkestone, United Kingdom **Company**: Eurotunnel Services Limited **Department**: UK Customer Service **Job type**: Full-time, Permanent, Shift Pattern **Salary**: Circa. £24k + shift pay and benefits The Role Passenger Customer Service Agents work on a 24/7 shift basis...


  • Folkestone, United Kingdom Getlink Full time

    Customer Service Agent (Passenger) in Folkestone (United Kingdom (GB)) Indefinite (Full-time) Salary Circa £21k plus shift pay and attractive benefits package. An innovative rail company and responsible infrastructure manager, Eurotunnel is part of the Getlink group and is a leading stakeholder in the economies around Kent and Calais, contributing to the...


  • Folkestone, United Kingdom Getlink Full time

    "We are pioneers. Leading the way, making the impossible possible, committing to others, and to a simpler world." JOB VACANCY - Passenger Customer Service Agent (and EES) **Job ID**: 10512 **Location**: Folkestone, United Kingdom **Company**: Eurotunnel Services Limited **Department**: UK Customer Service **Job type**: 2 Fixed Term Contracts available...


  • Folkestone, United Kingdom CV-Library Full time

    We are recruiting for a part time Control Centre Operator which is presented on a maternity contract basis, working on behalf of the local Council in their Lifeline 24/7 Control Centre located in the heart of Folkestone. There is some capacity to do homeworking once you have completed your training and are confident, but initially at least, the role will be...


  • Folkestone, United Kingdom Bigjigs Toys Ltd Full time

    **Customer Experience Agent** **Overview** Bigjigs Toys is a fast paced wooden toy wholesaler supplying a fantastic range of traditional toys into independent toy & gift shops and direct to consumers. Started in 1985 by Peter & Liz Ireland the company has grown from a garden shed outfit into a multinational operation supplying goods to shops in over 40...

  • Centre Manager

    1 day ago


    Folkestone, United Kingdom Appcastenterprise Full time

    **£1,000 Signing on bonus, paid in 2 x £500 instalments, one in your first month’s pay and one after 12 months’ service.** Brilliant at leading a team? You’ve already got a track record of achieving success with your team, working together to give customers a fantastic experience. Accountable for the day to day running of your Centre, for...


  • Folkestone, United Kingdom Prospero Health & Social Care Full time

    **Duties**: - Have overall responsibility for the health and safety of people using the service and the staff working at the services. - Hold the CQC registration and work to ensure the delivery of care is compliant and safe at all time. - Be responsible for promoting the rights of people using the service, and safeguarding them against harm - Be involved...


  • Folkestone, Kent, United Kingdom Recruitment Solutions (Folkestone) Ltd Full time

    Job Description: Customer Service Liaison OfficerWe are seeking a highly skilled Customer Service Liaison Officer to join our team at the Lifeline 24/7 Control Centre in Folkestone. The successful candidate will be responsible for providing exceptional customer service, responding to calls for assistance from clients and stakeholders, and ensuring...

  • Sales Assistant

    7 months ago


    Folkestone, United Kingdom Poundland Full time

    **ARE YOU PASSIONATE ABOUT PROVIDING EXCELLENT CUSTOMER SERVICE IN A FAST PACED ENVIRONMENT?**: **Do you have an eye for fashion?** After a very successful start, our clothing brand PEP&CO is continuing to expand, providing affordable fashion to families in the communities where Poundland & Dealz stores already operate. We call it a “shop within a...


  • Folkestone, Kent, United Kingdom beBee Professionals Full time £20,000 - £30,000

    We are seeking a highly motivated and customer-focused Sales and Service Advisor to join our team in Folkestone, United Kingdom. As a key member of our retail team, you will play a vital role in delivering exceptional customer service and supporting the store's day-to-day operations.Key Responsibilities:Provide excellent customer service and assist customers...


  • Folkestone, Kent, United Kingdom beBee Professionals Full time £20,000 - £30,000

    Sales AssistantWe are seeking an experienced and motivated Sales Assistant to join our team in Folkestone, United Kingdom. As a Sales Assistant, you will be responsible for delivering exceptional customer service and supporting the store's day-to-day operations.About the Job:This is a dynamic and fast-paced environment where you will be working closely with...


  • Folkestone, United Kingdom Bairstow Eves Full time

    OTE £22,000 Uncapped Commission - Career Progression We’re looking for a highly motivated **Estate Agent / Lettings Negotiator**to complement our fantastic residential Lettings team in Rochester. **What's in it for you as our Lettings Negotiator?**: - Industry leading **training and development**: - Full**support**and training to**become ARLA - NFOPP...

  • Sales Professional

    1 month ago


    Folkestone, Kent, United Kingdom Benchmarx Kitchens & Joinery Full time

    About the RoleWe are seeking an experienced Sales Assistant to join our team at Benchmarx Kitchens & Joinery. As a key member of our sales team, you will be responsible for delivering exceptional customer service and building strong relationships with our clients.Job DescriptionThe ideal candidate will have strong communication skills and experience working...


  • Folkestone, United Kingdom CV-Library Full time

    Registered Service Manager - Care Home Folkestone - commutable from Dover, Ashford, Hythe, Aylesham etc £35,000 - £40,000 An excellent opportunity has a risen for a passionate and skilled Manager to join a well-established and growing team at their highly rated small LD home in the Folkestone area. My client is a leading provider supporting...


  • Folkestone, United Kingdom Bannatyne Health Club Full time

    Role OverviewWe are seeking a dynamic and enthusiastic individual to join our team as a Membership Sales Representative. This role involves promoting and selling memberships through tours, presentations, and follow-ups with prospective members.ResponsibilitiesPromote and sell memberships through engaging and informative tours of the club, highlighting key...


  • Folkestone, United Kingdom BluetownOnline Ltd Full time

    Cargo Management Sales Professional Wanted at BluetownOnline Ltd!We are looking for a skilled Cargo Management Sales Professional to join our team. As a key member of our sales team, you will be responsible for developing and maintaining strong relationships with our clients, identifying new business opportunities, and providing exceptional customer...