Administration Helpdesk Apprenticeship
4 weeks ago
_Main duties and responsibilities will include but are not limited to_
**Helpdesk**
- Logging jobs on required system
- Taking Client calls
- Monitoring Mailboxes
- Closing off jobs for engineers and sub-contractors for reactive & PPMs
- Raising purchase orders to sub-contractors for reactive works
- Assisting with system closures for PPMsBooking in reactive and PPM jobs with clients
- Acting as first point of contact for engineering workforce and sub-contractors
- Taking Client calls
- System cleansing activities
- Updating client crib sheets and keeping them updated
- Working towards SVQ in Business Administration
**Health and Safety**
- Taking health and safety into consideration with support from management
- Ensuring compliance with Atalian Servest Quality Management System and be instrumental in implementing the procedures and instructions
**Experience and Qualifications**
- Strong Customer service skills
- Willingness to learn
- Experience with Microsoft packages desirable
**Personal Attributes**
- Assertive
- Numerate
- Strong planning and organisational skills
- Flexible
- Team worker
- Exceptional telephone manner
**Job Types**: Full-time, Fixed term contract, Apprenticeship
Contract length: 12 months
**Salary**: £9,620.00-£12,000.00 per year
**Benefits**:
- On-site parking
Schedule:
- Monday to Friday
- No weekends
Ability to commute/relocate:
- Glasgow: reliably commute or plan to relocate before starting work (required)
**Education**:
- GCSE or equivalent (required)
**Experience**:
- Technical support: 1 year (preferred)
- Customer service: 1 year (preferred)
Work Location: One location
Reference ID: SM/April23/PH
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