Major & Complex Loss Claims Underwriter

3 days ago

Essex, United Kingdom Hiscox Full time

**About Hiscox UK**

Hiscox UK is a leading brand in the insurance market, recognised as setting the standards others try to emulate. We consistently deliver strong growth and exceptional returns, recruiting only the very best and empowering them to deliver. We are known forinsuring the homes of the rich and famous through to the most innovative technology companies. Our customers are diverse and unique and are only united by our ability to provide specialist insurance tailored to their needs.

**The role**

You'll be joining the Colchester based team of in-house claims specialists, targeted with delivering a trusted, superior claims service to our customers. You'll have significant experience in handling high value property claims for both commercial and privateclients alongside strong influencing and communication skills required to engage a broad variety of stakeholders and inspire confidence in our customers during their time of need.

You'll thrive on being accountable and have your own caseload of major and complex property and business interruption claims, handling these claims from cradle to grave, delivering an exceptional quality and pro-active claims service to our clients and brokers,whilst maintaining and enhancing the Hiscox reputation and brand.

You'll be desk based in this role, perhaps you're currently doing a field based role and looking for some more work like balance, maybe you want to work for a company who truly puts the customer first, empathising and dealing with the claim in the fairestway possible.

While reporting to the technical claims manager on a day-to-day basis, you will also have direct access to senior underwriters, the head of property claims and the Head of Claims for Hiscox UK.

**What you'll be doing**:

- Pro-actively manage a portfolio of HNW and MNW household and commercial claims from £100,000 to millions of pounds, supported by our internal field team and external loss adjusters.
- Helping customers in their greatest time of need - many of the claims which come to the Major and Complex Loss Team are significant both in value and the impact on the customer's life. There is a real need to show empathy and flexibility of approach toachieve the best outcomes and really 'wow' the customer.
- Dictate the strategy on your portfolio of claims, demonstrating the ability to make good decisions, delivering exceptional service whilst monitoring accurate reserving and controlling claims spend.
- Build fantastic working relationships with our field based Major and Complex Loss Adjusters and other chosen external partners to ensure the best outcome for us and the customer.
- Taking ownership of stakeholder management, communicating regularly with the customer; the broker; the relevant Underwriter, Property Claims Management Team and the Head of UK Claims.

**Our must-haves**:

- Extensive experience and a proven track record in handling high value and complex household, commercial property and business interruption claims from either an insurer or loss adjusting background.
- Completed ACII or ACILA examinations or commitment to complete them.
- A willingness to take on a new and exciting challenge and the drive to succeed
- A desire to really wow our customers and the ability to find solutions and flex approach to achieve the best outcomes
- Possess the intellect and gravitas to influence and gain credibility with both internal and external stakeholders and customers, leading claims with confidence and commanding internal, broker and expert confidence
- Self-starter who can operate independently and has a strong team ethic
- Excellent communication and interpersonal skills
- Creative, proactive, logical and innovative - you do not accept the status quo
- Highly results driven, with the energy and determination to succeed in a very fast paced environment where the pace of response is critical to success
- Have an ability to prioritise work and work effectively and accurately under pressure, ensuring that deadlines are met
- Solid understanding of risk and regulation and be able to adhere to set reporting and claims management requirements

**Diversity and flexible working at Hiscox**

At Hiscox we care about our people. We hire the best people for the job and we're committed to diversity and creating a truly inclusive culture, which we believe drives success. We also understand that working life doesn't always have to be 'nine to five'and we support flexible working wherever we can. No promises, but please chat to our resourcing team about the flexibility we could offer for this.

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