Ward Clerk

2 weeks ago


Bristol, United Kingdom University Hospitals Bristol and Weston NHS Foundation Trust Full time

Float Ward Clark - 37.5 hours per week.

Monday-Friday, 08:00 - 16:00. Six months fixed-term

We are looking to recruit full-time Float Ward Clerk (37.5 Hours p/w. Monday - Friday
- 08:00 - 16:00TBC.Six months fixed-term) to our inpatient wards at Bristol Royal Hospital for Children. The role of the Float Ward Clerk is vital to the BRHC as you will play an important role in ensuring high standards of administrative governance on our busy inpatient wards. You will be required to be the first point of contact on the wards so a friendly and welcoming demeanour and calmness under pressure are essential for this role.

Responsibilities will include acting as the patient’s first point of contact on the ward, greeting and signposting patients and relatives, processing patients using CareFlow, liaising with colleagues to facilitate a smooth and timely stay with the hospital, sending out patient information, and other administrative tasks that are key in the efficient running of this busy inpatient ward.

**Communication**:

- To show a caring and professional approach towards patients and visitors when carrying out all duties
- Escalate patient queries, capacity problems and general issues to the role’s line manager or relevant clinical staff as appropriate.

**Patient Care**:

- To welcome and assist patients, relatives and visitors on arrival to the ward and inform appropriate staff. This may require acting with resilience to deal with sometimes distressed patients and relatives in a professional and empathetic manner

**Organising and Planning**:

- Ensure that all clinical results and other clinical information are accurately filed in the patient notes and that patient notes are up to date and maintained according to the relevant Trust standards
- Ensure patient records are appropriately received and transferred and trace all notes when required.
- To carry out associated clerical duties, for example maintaining accurate filing systems, photocopying, receiving and distributing post, arranging patient transport, answering ward phone and door systems and scanning patient notes if required.
- To undertake the role’s duties in the case of a major incident in your department.
- Attend appropriate meetings as required by the role’s line manager.For a more detailed job description and main responsibilities, please refer to the job description document attached to the vacancy.


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