Operations Supervisor

5 months ago


Norwich, United Kingdom Gasway Full time

Are you ready to take on a role that’s as dynamic as it is rewarding? At Gasway, the largest heating company in East Anglia, we’re looking for an Operations Supervisor who is passionate about driving excellence and ensuring customer satisfaction.

If you’re a natural leader with a knack for managing operations and a commitment to safety and quality, we want to hear from you

**About the Role**: As an Operations Supervisor, you’ll play a crucial part in our day-to-day operations, ensuring that our team adheres to policies, procedures, and client specifications. Your goal will be to help us meet our business targets and internal KPIs while delivering the highest level of customer satisfaction.

**What You’ll Do**:

- Oversee and manage expenditure to guarantee profitability, including stock and materials control.
- Supervise daily operations, ensuring performance measures are met and communicating progress effectively.
- Address and resolve customer complaints, fostering a culture of exceptional customer care.
- Support resource maximization and capacity planning, contributing to recruitment and selection activities.
- Implement and uphold company policies, including Health & Safety, Technical Compliance, and Training requirements.
- Assist in the performance management of operational teams, including conducting reviews, managing absences, and authorizing holidays.
- Maintain oversight of authorized subcontractors, ensuring compliance with onboarding and performance standards.
- Demonstrate personal commitment to Gasway’s Equality and Diversity objectives and adhere to IT Security and Data Protection legislation.

**Who We’re Looking For**:

- **Experience**: You have supervisory experience managing a diverse workforce and a customer-focused operational delivery environment. Your comprehensive knowledge of building and health & safety regulations is essential.
- **Qualifications**: Gas Safe Registration is a must, and while a Health & Safety Management Qualification (IOSH/NEBOSH) is desirable, it’s not a deal-breaker. A full driving license is essential.
- **Skills**: Your excellent interpersonal, customer service, and written communication skills set you apart. You’re analytical, decisive, and able to assert influence and negotiate effectively. Leading by example, you’re self-motivated and continuously seek improvement.

This role requires flexibility in working hours to support our 24/7/365 operational business, including some evenings and weekends.

**Why Gasway?** We value each member’s contribution and provide a supportive environment where you can grow and thrive. With us, you’ll have the opportunity to make a real impact and be part of a company that cares about its people and its customers.

Gasway is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Pay: £46,725.00 per year

**Benefits**:

- Employee discount
- Enhanced maternity leave
- Enhanced paternity leave
- Free parking
- Health & wellbeing programme
- Life insurance
- On-site parking
- Referral programme
- Sick pay
- Store discount

Schedule:

- Day shift
- Monday to Friday
- Night shift
- Weekend availability

Work Location: In person

Reference ID: REQ00939


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