Senior Housing Officer

**Senior Housing Officer **(2388)****:
**Overview**:
**Ref**:
2388

**Salary**:
£34,000 - £34,000/annum

**Location**:

- United Kingdom - England - Yorkshire and the Humber - West Yorkshire - Morley

**Contract Type**:
Permanent

**Posted**:
05 April 2023

Pinnacle Group provides people-first, integrated services across a range of community-facing assets and infrastructure - including multi-tenure housing, schools, open spaces, public buildings, utilities and broadband networks - as well as a range of complementary employment and wellbeing outcomes. Across the UK, Pinnacle supports over 300,000 homes, 200 schools and 80 public buildings creating value, providing stewardship and generating positive outcomes for our customers, our partners and our clients.

Our Homes business serves communities by providing trusted housing management solutions. We take a collaborative and commercially minded, yet socially principled approach across our portfolio of Affordable, Private Rented and Leasehold properties.

**The Role - Senior Housing Officer**

You will be based from our office in the Morley area but travel across Kirklees will be part of the job so a full UK driving licence and access to your own vehicle would be an essential requirement.

**Duties/Key Responsibilities**
- To be responsible for the generic housing management of 466 local authority homes including 140 homes across 3 extra care facilities.
- Deliver a high customer satisfaction and conduct all customer satisfaction performance tests in accordance with the contract.
- Ensure that equality is a key consideration and that the concepts of quality and equality are fully integrated into practices and procedures relating to service delivery.
- Deputise for the Regional Compliance Manager on Kirklees Housing
- Oversee Communilty Engagement Events - Achieve contract year end arrears performance target
- 100% compliance with pre-action protocol in all cases escalated to court or eviction.
- Provide help and support to customers including advice on rent payments where appropriate.
- 100% of contacts recorded accurately on Universal Housing/Contact manager.
- Ensure 100% of cases in receipt of Universal Credit, exceeding 2 months’ rent arrears are in the managed landlord payment process.
- Provide help and support to customers including advice on rent payments where appropriate.
- Ensure customers meet and maintain all the obligations outlined in their tenancy agreement.
- Develop close working partnerships with several different organizations’, such as the Police, Social Services, and other departments within Kirklees Council.
- Effectively deal with a range of housing management issues including but not limited to; rental income and debt management, anti social behavior, breaches of tenancy, succession, and assignment, all in accordance with relevant legislation and contract policy and procedures.
- Develop approaches, systems and practices which ensure the service meets the specification. Act and develop initiatives to solve problems and beat the specification at every opportunity
- Manage several staff including Housing Officers
- Oversee high level ASB cases working closely with Safer Kirklees
- Oversee the delivery of repairs and maintenance.
- Provide advice to customers around their benefit claims, including supporting customers with Universal Credit claims.
- Deliver a first point of contact income collection service via a risk-based matrix approach.
- Effectively manage all Universal Credit accounts to ensure switch backs are secured (via TP) from day 1 of the APA (Alternative Payment Arrangement) trigger and robustly monitored to minimise rent loss.
- Work with other internal/external customers/agencies to maximise income for Kirklees tenants.
- Prepare case files and attend Court to progress possession claims/hearings
- Prepare case files and attend Court to obtain injunctions for NO Access Gas Checks.
- Ensure that the services provided are continually reviewed and refined to exceed customer expectations.
- To be an integral part of the management team of the contract including deputising in the absence of colleagues and carrying out any other reasonable ad-hoc duties as required.
- Form part of on-call Rota with availability 24/7 to attend site as necessary

**Skills**
- Housing/Housing management experience.
- Experience of reducing rent arrears.
- Experience of social housing including extra care.
- Good understanding of the benefits system including Housing Benefit, Universal Credit etc.
- Full UK Driving Licence with access to your own vehicle is essential.
- Good standard of written English.
- Housing qualification would be desireable.

**Contact information**:
KirkleesH Mock