Adviser

4 weeks ago


Norwich, United Kingdom Citizens Advice Full time

**Position**: Adviser

**Location**: Norwich

**Closing date**: 07 December 2023

**Role details**:
Job title: Adviser

Location: Norwich

**Salary**: £23,144

Salary pro rata: Yes

Hours per week: 37

Type of contract: Permanent

The Role:
Be a part of an organisation that is dedicated to making a positive difference in the lives of those in need. You will support our clients in delivering high-quality advice. Your efforts will directly contribute to empowering individuals and communities.

Main Responsibilities:

- Provide tenant support and wellbeing solutions
- Provide clients with high-quality benefits advice by demonstrating excellent listening skills to accurately identify and address key issues
- Deliver good client outcomes
- Follow AQS (Advice Quality Standards)
- Keeping systems up to date and accurate at all times
- Meeting any given targets
- Supporting volunteers in their local office on occasion, full training will be provided
- Dealing with referrals

All local Citizens Advice produce their own annual report, but you can find out more about the Citizens Advice network or download the latest national Citizens Advice annual report.


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