Director of Service Delivery

1 month ago

London, United Kingdom Capita Full time

Director of Service Delivery

Location: Home Based UK

The director of service delivery will work strategically across Capita Public Service. Responsible for circa 10,000 employees in a matrix style organisation, you’ll develop and maintain our capability and operational strategy in support of the vision from our Divisional Executive Team. You’ll explore opportunities to implement best practice, digitally evolving our services and driving continuous improvement to enable us to remain competitive. Ultimately, you’ll ensure we deliver better outcomes for our clients.

This is a senior level appointment that reports into the COO and will hold key relationships with the Service Delivery Team, Divisional Leadership Team, Senior management team and Functional Stakeholders.

Our five core sectors

Health & Welfare

Education & Learning (L&E)

Defence, Fire and Security

Local Public Services

Justice, Central Government and Transport (JCT)

**Job title**:
Director of Service Delivery

**What you’ll be doing**:

- Collaborate across the matrix to facilitate and support strategic and operational initiatives.
- Be responsible for the leadership and operational delivery of multiple services lines across the 5 core sectors
- Be accountable for delivering standardised repeatable services focused on costs, quality and delivery.
- Provide world class levels of health and safety.
- Set operational objectives in accordance with our business plan and targets.
- Build, coach and lead a high-performing cross-functional team, as well as monitor performance through operational reviews and audits.
- Ensure effective two-way communication processes with teams, customers and suppliers.
- Supply cross divisional service line delivery and development in line with market requirements and contracts.
- Oversee the target operating model to ensure cost competitiveness and effective delivery.
- Guide a continuous improvement culture, by proactively improving, innovating and developing operational processes and systems.

**What we are looking for**:

- A collaborative, inspirational leader, focused on customers and results.
- Strategic problem solver.
- Excellent operational transformation experience.
- Analytical skillset to assess, identify and draw on opportunities.

**About Government Services
**Capita Public Service (CPS) is a leading and trusted provider of services to the UK Government. We help to address some of society’s biggest challenges, making a difference to the UK Government and making a difference to everyone in the UK. We’re a team of over 12,000 people who are passionate and proud about the work we do, and the services we provide positively touch the lives of nearly everyone in the UK; from soldiers to students, pupils to pensioners and everyone in between. CPS works with Government departments across our five core sectors, and you’ll touch all of them: Defence Fire & Security; Health & Welfare; Education and Learning; Local Public Service and Justice, Central Government and Transport.

We’re working on bringing our ambitious Capita Public Service Operating Model to life and making sure it places the customer at the heart of how we organise ourselves. This will be your remit as director of service delivery.

**What we hope you’ll do next**:
**To view our Covid-19 and process adjustments information, please visit the Capita Careers site.**

**Equal Opportunities**

**Location**:
London
,

United Kingdom

**Time Type**:
Full time

**Contract Type**:
Permanent

  • Director of Service Delivery and Infrastructure

    1 week ago

    London, United Kingdom SOAS University of London Full time

    Job title: Director of Service Delivery and Infrastructure Department: Information Technology Contract Type: Permanent Grade: 10 Salary: Circa £70k (plus a Market rate supplement dependent on candidate experience) Location: Bloomsbury Hours: 35 hours About the Department: SOAS IT Directorate is seeking a dynamic leader who...

  • Director - Service Delivery

    4 weeks ago

    London, United Kingdom DS Smith Full time

    About the role Here at DS Smith we are looking for a highly experienced Service Delivery Director to join our team. Reporting directly to the Operations IT Director, the Service Delivery Director is responsible for all IT Operations Service Delivery across DS Smith, and will as such cover more than 30 countries, and lead the in-house Service-delivery team...

  • Director of Service Delivery and Infrastructure

    7 days ago

    London, United Kingdom SOAS University of London Full time

    The I&T Directorate at SOAS is looking for a Technical Lead to manage a team of six specialists to: This is an excellent development opportunity for someone with appropriate technology experience looking to develop a high-performance team and high quality technical services. This role will require a high-level of onsite presence at our Bloomsbury...

  • Director of Service Delivery and Infrastructure

    7 days ago

    London, Greater London, United Kingdom SOAS University of London Full time

    The I&T Directorate at SOAS is looking for a Technical Lead to manage a team of six specialists to:This is an excellent development opportunity for someone with appropriate technology experience looking to develop a high-performance team and high quality technical services. This role will require a high-level of onsite presence at our Bloomsbury campus.SOAS...

  • Service Delivery Manager

    4 days ago

    London, United Kingdom UK Civil Service Full time

    Job summaryWe are transforming DCMS to meet the demands of an agile, delivery-focused department leading on some of the highest priority work for the government�s agenda to drive growth, enrich lives and level-up society. The role is based within the TACT (Technology, Assurance, Cyber Security & Assurance Team) team that forms part of wider corporate...

  • Director of Strategy and Delivery

    2 weeks ago

    London, United Kingdom UK Civil Service Full time

    Job summaryThis is an exciting opportunity to lead our organisational strategy and future direction, helping us to maximise our impact and influence. You will be responsible for the implementation of our new strategy, Cefas 2030 and for overseeing the delivery of a �75m portfolio of projects and programmes on behalf of a range of government and commercial...

  • Service Delivery Specialist

    4 weeks ago

    London, United Kingdom Service Care Full time

    Service Care Solutions are looking for a Service Delivery Specialist to work in London. Location: South West London / Hybrid Pay: £500-£650 per day **Job Purpose**: - The Integration, Development & Delivery Specialist is a practical role to oversee development, delivery and service management of technical integration services. - This ranges from...

  • Programme & Service Delivery Directors

    4 days ago

    London, United Kingdom A.T.M Strategic Management Consulting Full time €100,000 - €150,000

    Programme & Service Delivery Directors Full Time, UK, USA, Europe Salary Package up to £100K - £150K (Perm) or Associate: £1,000 - £1,500 per-day (For guideline purposes only) This is dependent on individual experience, skills & capabilities and potential for business development and leadership We are looking for exceptional and outstanding Programme &...

  • Programme & Service Delivery Directors

    3 days ago

    London, United Kingdom A.T.M Strategic Management Consulting Full time

    Programme & Service Delivery Directors Full Time, UK, USA, Europe Salary Package up to £100K - £150K (Perm) or Associate: £1,000 - £1,500 per-day (For guideline purposes only)This is dependent on individual experience, skills & capabilities and potential for business development and leadership We are looking for exceptional and outstanding Programme...

  • Programme & Service Delivery Directors

    4 days ago

    London, United Kingdom A.T.M Strategic Management Consulting Full time €100,000 - €150,000

    Programme & Service Delivery Directors Full Time, UK, USA, Europe Salary Package up to £100K - £150K (Perm) or Associate: £1,000 - £1,500 per-day (For guideline purposes only) This is dependent on individual experience, skills & capabilities and potential for business development and leadership We are looking for exceptional and outstanding Programme &...

  • Director of Delivery

    6 days ago

    London, United Kingdom Terrence Higgins Trust Full time

    The Director of Delivery will provide leadership, develop programmes, manage direct reports and enable business planning for multi-year funding settlements for the key delivery elements of the organisation. These areas of the organisation should have our service users at their heart and deliver on the key elements of the strategy to end new cases of HIV by...

  • Director of Delivery

    6 days ago

    London, Greater London, United Kingdom Terrence Higgins Trust Full time

    The Director of Delivery will provide leadership, develop programmes, manage direct reports and enable business planning for multi-year funding settlements for the key delivery elements of the organisation. These areas of the organisation should have our service users at their heart and deliver on the key elements of the strategy to end new cases of HIV by...

  • Senior Programme

    4 days ago

    London, United Kingdom A.T.M Strategic Management Consulting Full time €100,000 - €150,000

    Programme & Service Delivery Directors Full Time, UK, USA, Europe Salary Package up to £100K - £150K (Perm) or Associate: £1,000 - £1,500 per-day (For guideline purposes only) We are looking for exceptional and outstanding Programme & Service Delivery Directors to drive & manage the growth of our business within one of our Management Consulting...

  • Senior Programme

    4 days ago

    London, United Kingdom A.T.M Strategic Management Consulting Full time €100,000 - €150,000

    Programme & Service Delivery Directors Full Time, UK, USA, Europe Salary Package up to £100K - £150K (Perm) or Associate: £1,000 - £1,500 per-day (For guideline purposes only) We are looking for exceptional and outstanding Programme & Service Delivery Directors to drive & manage the growth of our business within one of our Management Consulting...

  • Director of Customer Service

    1 week ago

    London, United Kingdom Financial Ombudsman Service Full time

    Looking for a new challenge? Take a look at our current vacancies. If you see a vacancy that is right for you, we encourage you to apply! Director of Customer Service - Could you be our next Director of Customer Service?_ - Contract: Permanent_ - Working hours: _Our permanent hybrid policy will see us all working at least four days in the office across the...

  • Delivery Driver

    3 days ago

    London, United Kingdom Delivery Mates Full time

    We are seeking a reliable and experienced E Cargo Bike Rider to join our team in Central and East London. As an E Cargo Bike Rider, you will be responsible for making deliveries to customers in a timely and efficient manner, using our e-cargo bikes that are provided to you at no cost. **Responsibilities**: - Plan delivery routes and schedules for the day,...

  • Delivery Director

    1 week ago

    London, United Kingdom Squiz Full time

    Roles like this don't come up very often. Squiz is looking for a Delivery Director to head up the EMEA region. Reporting to the Chief Professional Services Officer, you'll be responsible for leading a strong and passionate delivery team across EMEA made up of technical consultants, developers, creatives, and project managers. This is an opportunity to lead,...

  • Junior Service Delivery Manager

    1 month ago

    London, United Kingdom Service Care Solutions - Criminal Justice Full time

    Service Care Solutions are looking for a Junior Service Delivery Manager to work on a Hybrid basis for a Government entity in London. This position is within the IT Service Management department of IDD, reporting into the Senior SLM. SLM responsible for day-to-day relationships with business and product stakeholders, acting as the 'front-door' into the IT...

  • Senior Programme

    2 days ago

    London, United Kingdom A.T.M Strategic Management Consulting Full time €150,000 - €200,000

    Senior Programme & Service Delivery Directors Full Time, UK, USA, Europe Salary Package up to £150K – £200K (Perm) or Associate: £1,500 - £2,000 per-day (For guideline purposes only) We are looking for exceptional & outstanding Senior-level Programme & Service Delivery Directors to drive & manage the growth of our business within one of our...

  • Director of IT Enterprise Services

    1 week ago

    London, United Kingdom City, University of London Full time

    Background City, University of London is the University of business, practice, and the professions. We have a compelling Strategy which places Technology and Digital Change at the heart to deliver an excellent student experience and teaching capabilities. Information Technology (IT) provides technology and digital services to the staff and students,...