Customer Service Officer
2 weeks ago
**Customer Service Officer (Cantonese Speaking)**
MediaCityUK, M50
£21,600 (OTE £23,760)
37.5 Hours Per week
09:00 - 17:00 (BST) & 08:00 - 16:00 (GMT)
Shoalter Automation (UK) Ltd is recruiting on behalf of our parent company, HKTV Group.
To support our unprecedented and continued growth we are expanding our UK based operation in MediaCity to include several additional Customer Service Officers who will join our dynamic and elite team.
**Customer Service Officer Role & Responsibilities**
- Deliver excellent service in consulting solutions and improve customers’ satisfaction level
- Provide proactive follow up and quality services
- Work closely with internal parties to ensure timely, efficient and effective service to customers
- Support special, ad hoc projects to ensure the whole team runs smoothly
**Customer Service Officer Requirements & Qualifications**
- Post-secondary education or above with a minimum of 1 year customer service experience preferred
- Good command of both spoken and written Cantonese and English
- Mandarin is an advantage
- Excellent interpersonal and communications skills, with strong team spirit
- Excellent service manner, responsible, punctual, self-motivated, positive thinking and willing to work under pressure
- Shift duty is required, 5 days per week, Monday to Sunday
- *Shoalter Automation (UK) Ltd is a direct employer_
**Job Types**: Full-time, Permanent
Pay: £21,600.00 per year
**Benefits**:
- On-site parking
Schedule:
- 8 hour shift
- Weekend availability
Supplemental pay types:
- Commission pay
- Signing bonus
- Yearly bonus
Ability to commute/relocate:
- Salford, M50 2UE: reliably commute or plan to relocate before starting work (required)
**Education**:
- GCSE or equivalent (required)
**Experience**:
- customer service: 2 years (preferred)
Work authorisation:
- United Kingdom (required)
Work Location: Hybrid remote in Salford, M50 2UE
Reference ID: UKCS-SP-1906
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