Team Leader
6 months ago
Is it time to take the official step into management? Or are you currently managing a customer service team and looking for your next step?
Our client, an outsource provider with a wealth of experience in customer service and technical support, is looking for a Team Leader to join them as they grow to support their new campaign - telecommunications.
Ideally, you will have **12 months**, or more, of experience in an inbound call handling environment. In this role, you will support up to 15 call handlers in:
- Driving the delivery of great customer service through championing good performance
- Workflow management
- Support training needs by collaborating with quality teams and coaches
- Leading the team to success by providing a positive working culture that feeds into the overall objectives of the business
In return, you will these Key Benefits and more:
- **Bonus earning potential of £3,000 annually - paid out monthly**:
- Progression and development planning and support
- Dental plan and fast access to private GP
- Free breakfast every Monday
- Discounted utilities, including some friends and family offers
- Employee discount portal
Legal Information:
Contract Scotland acts as an employment agency for permanent work and acts as an employment business for temporary work.
Applicants must be eligible to live and work in the UK.
**Job Types**: Full-time, Permanent
**Salary**: Up to £26,000.00 per year
**Benefits**:
- Canteen
- Casual dress
- Company events
- Company pension
- Discounted or free food
- Employee discount
- Free parking
- Health & wellbeing programme
- On-site parking
- Sick pay
- Store discount
Supplemental pay types:
- Bonus scheme
- Performance bonus
Work Location: In person
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