Head of Operations

6 months ago

Belfast, United Kingdom Happy Jobs NI Full time

HappyJobsNI is delighted to be exclusively working alongside WOMEN'STEC to recruit an experienced, professional and driven Head of Operations to join this passionate team at a time of exciting growth.

**POST TITLE**:Head of Operations

**HOURS**:35 hours per week (Full-time)
A 4 day week (pro-rata) will be considered

**LOCATION**:WOMEN’STEC, 29 Chichester Avenue, Belfast, BT15 5EH

**SALARY**:£37,336 - £43,421 (NJC Scale Pt 29 - 35,)
Dependent on experience

**RESPONSIBLE TO**:Chief Executive Officer

**RESPONSIBLE FOR**:Line management of Programme Delivery Team

**TIMESCALE**:Full-time, permanent

**ABOUT WOMEN’STEC**:
WOMEN’STEC is a social enterprise based in North Belfast. It was born out of a recognised need for the creation of non-traditional training and employment opportunities for women in industries traditionally associated with men, including construction skills, engineering and IT.

WOMEN’STEC supports unemployed women to address the barriers that prevent them from moving into employment or training and embarking on a career in an industry which is lucrative and filled with opportunities for women. A major aspect of our work also involves changing attitudes and perceptions, both amongst employers and women seeking employment.

**PURPOSE OF THE ROLE**

This is a senior management post. The Head of Operations will represent WOMEN’STEC in a professional manner at all times, maintaining and protecting the reputation of the organisation and its services, programmes and initiatives. The Head of Operations will be responsible for ensuring the efficient and effective management of our service delivery, supporting the programme team to deliver our programmes and services in line with agreed outputs and outcomes. The person appointed must have an understanding of and be supportive of the values and ethos of WOMEN’STEC and the promotion of equality.

**Specific Responsibilities**:
**1. Service Delivery**:

- Ensure the aims and objectives of WOMEN’STEC are met through service delivery
- Implement and monitor agreed strategic and operational plans
- Identify, manage and report on risks and issues as appropriate and resolve operational, contractual and performance issues as they arise, seeking support from the CEO as and when appropriate
- Develop and oversee volunteer management
- Contribute to the achievement and implementation of ISO 9001:2015 and other quality systems as appropriate

**2. Management and Leadership**
- Oversee the delivery of projects to planned performance and outputs adhering to time, budget commitments and quality specifications
- Provide direct line management, supervision and leadership to a programme co-ordinators and the workshop manager, including identifying problems and providing assistance and support where necessary, performance management, training and development, holiday and absence management, and disciplinary and grievances, ensuring the delivery of a high quality services to users
- Undertake Annual Performance Development Reviews and monthly support and supervision meetings
- Co-ordinate the work of programme staff to ensure a consistent service for users and the delivery of activities as agreed with our funders and partners
- Carry out and oversee the monitoring and evaluation of all work carried out by WOMEN’STEC, in compliance with specifications outlined by funders
- In conjunction with the Head of Finance and Resources, compile a written report for Senior Management Team Meetings and to ensure provision of timely accurate reports and information, in conjunction with programme staff, to funders as required
- Deal with any complaints from WOMEN’STEC users in an efficient and timely manner
- Practice an open, communicative, coaching and supportive management style that embraces diversity and encourages all employees to reach their full potential
- Deputise for the CEO when required

**3. Communication and Information**
- Ensure strong internal communication with both the Senior Management Team and the Staff Team
- Prepare regular reports on progress of programme and service delivery activities, outputs and outcomes to the Senior Management Team.
- Establish and chair regular meetings of the programme team
- Establish and develop working links with relevant networks and form partnerships with appropriate agencies, community groups and organisations to develop and raise awareness of the services, programmes and initiatives delivered by WOMEN’STEC
- Act as a senior representative and attend events on behalf of WOMEN’STEC as required

**PERSON SPECIFICATION**

**_ Essential Skills and Experience:_**
- A minimum of three years’ experience of managing the operations or service delivery of a small or medium sized organisation or social enterprise
- A minimum of three years demonstrable experience of managing and supporting staff
- Significant experience of successfully building, leading, and working with multiple teams, including setting objectiv

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