Client Services Administrator

2 weeks ago


London, United Kingdom Bonhams Full time

**About Bonhams**

Bonhams is a global auction house with an 18th century heritage poised for transformative change. Our global operations are based in London, Paris, New York, Los Angeles and Hong Kong where we sell in over 60 categories, including motor cars, paintings, jewellery, and entertainment memorabilia.

**Key Tasks and Responsibilities**

In your role as Client Services Administrator, you will:

- Work closely with specialist departments, acting as sale-liaison for Bonhams auctions, managing a high volume of bidder registrations, telephone/absentee bid, online bidding, and any other ad-hoc requests.
- Clerk on sale days, taking online, phone and absentee bids accurately and input these in the system
- Be the point of contact for client post-sale enquiries, from processing invoices to assisting with shipping arrangements.
- Liaise with the Accounts, Compliance, IT, and specialist teams, providing efficient problem solving for any issues that may arise, always ensuring customer satisfaction.
- Cover the reception and registration desk, assisting clients with walk-in valuations, registration, and catalogue enquiries.
- Cover cashier’s desk, taking payments on credit/debit cards, cheques, and cash, recording payments on the company system and ensuring end-of day banking is performed accurately.
- Maintain accurate and updated client accounts through Bonhams’ CRM system.
- Ensure the best presentation of public reception areas, keeping meeting rooms tidy and organised, whilst ensuring all equipment is adequately maintained.
- Safeguard the security and confidentiality of information and complying with the Data Protection Act and any other company policies.
- Prevent, and deal with customer complaints, and escalate these to the manager, when appropriate.
- Assist with offsite sales as well as working with regional and European offices and salerooms to ensure the same standard of customer service is provided throughout the company.
- Be flexible to work for evening events, and weekend viewings when required.
- Perform any ad-hoc duties or deliver projects assigned by your manager or the Senior Client Service Administrator.

**Key Skills and Attributes**
- Understanding of auction house procedures
- Computer literate with proven experience of using CRM systems
- Excellent interpersonal skills
- Flexible team player
- Ability to work independently as well as part of a team
- Mandarin and/or French language advantageous

**Bonhams Benefits**
- 28 days annual leave (including bank holidays) increasing to 33 with service.
- Private Health Care
- Health & Wellbeing Assistance Program

If you wish to apply, please send your CV and cover letter by the 13th August 2023 at midnight.

Bonhams is an equal opportunity employer. As part of our commitment to fight for equality, we work to ensure a fair and consistent interview process. We celebrate diversity and we are committed to an inclusive work environment.



  • London, United Kingdom Artemis Recruitment Full time

    A 5* private healthcare assessment clinic in West London are looking for Client Services Administrator to join their team **Key responsibilities of the Client Services Administrator** Organise health assessment schedules for clients, clarifying their availability, making appointments for them with imaging or clinical consultant providers and communicating...


  • London, United Kingdom Ark Workplace Risk Full time

    **CLIENT SERVICE ADMINISTRATOR** Ark Workplace Risk is the market leading provider of operational risk, compliance and safety solutions, and work with a prestigious and diverse range of over 500 clients. Are you an experienced, operational Administrator who is highly proficient in Excel? We are seeking an enthusiastic and detail-oriented individual to join...


  • London, United Kingdom Nuffield Health Full time

    HEAD OFFICE Client Services Administrator As a Client Services Administrator in our Medical Centre, located in one of our prestigious corporate premises in the Bank of England in London, the role holder will be required to provide a professional reception and back office service for the medical centre: managing client and internal queries in an efficient...


  • London, United Kingdom A1 Personnel Employment Agency Ltd Full time

    A1 Personnel are currently recruiting for a Client Service Administrator role for a permanent role on behalf of our client based in Hackney. Duties and Responsibilities: - Data entry - Processing orders - Stock control - General administration - Assisting senior staff and other departments when required You will require: - Excellent verbal and written...


  • London, United Kingdom William Rose Associates Full time

    Overview: An excellent opportunity for a client services administrator to join a rapidly growing financial services firm based in Marylebone Road. You will work as part of a highly professional support team that enables portfolio managers to maintain excellent relationship with clients and ensures that the business is able to deliver outstanding...


  • London, United Kingdom JDC Full time

    **Administrator (Client Services Executive)** **City of London (Fenchurch Street)** **Monday to Friday office-based** **Salary £30k + monthly bonus upon completion of probation (approx. 10% of salary)** **Are you on the Promotion Ladder?** - The Head of Client Services started work as an administrator. Their story proves that most vacancies here are filled...


  • London, United Kingdom Artemis Recruitment Consultants Ltd Full time

    Financial Services London 19/05/2023 Type of Position: Client Services Administrator - London (2) Pay: £25k - £35k **Client Services Administrator - London (2)**: We are looking for a Client Services Administrator for our client based in London, with some occasional travel to attend relevant meetings, generally in the UK. The role involves hybrid...


  • London, United Kingdom JP Morgan Chase Full time

    **Client Services Administrator - JP Morgan - London - 9 months contract - Hybrid - PAYE** We are seeking a Client Services Administrator to join JP Morgan in London on an initial 9 months contract. The role will entail learning and demonstrating an financial e-platform to potential customers. **Responsibilities**: - Act as the educator of the e-platform...


  • London, United Kingdom Helen Bamber Foundation Full time

    The Role This is an exciting opportunity to join the Client Services Team which operates within HBF’s vibrant, multi-disciplinary team. The duties of Client Services Administrator are two-fold 1) is to host our busy reception area and friendly waiting room; welcome clients and visiting professionals to the Helen Bamber Foundation and attend to any...


  • London, United Kingdom Helen Bamber Foundation.' Full time

    Bruges Place, 15-20 Baynes Street, London, NW1 0TF 21/05/2024 27 days holiday (increasing to 30 days after 5 years of service) plus 4% matched pension contribution, Sick Scheme The Role This is an exciting opportunity to join the Client Services Team which operates within HBF’s vibrant, multi-disciplinary team. The duties of Client Services...

  • Service Administrator

    1 month ago


    London, United Kingdom Edmund Services LTD Full time

    We are looking for a Service Administrator to join our team on a permanent basis. Experience is required* Monday - Friday Duties include: - Joint first point of contact - Liaising with clients and sub-contractors to schedule appointments and arrange access - Using various client portals - Using internal bespoke software for diary appointments -...


  • London, United Kingdom Language Recruitment Services Ltd Full time

    **Client Administrator with English OR Vietnamese NGO** **Permanent** **Working hours 9-5pm Hybrid** **London** **Salary: £29,500 + Benefits** **Job Reference: SM0202464** LRS (**Language Recruitment Services**) is recruiting a **Client Administrator with English or Vietnamese**Language for their client, an international organisation based in London....


  • London, United Kingdom Helen Bamber Foundation.' Full time

    27 days holiday (increasing to 30 days after 5 years of service) plus 4% matched pension contribution, Sick Scheme This is an exciting opportunity to join the Client Services Team which operates within HBF’s vibrant, multi-disciplinary team. The duties of Client Services Administrator are two-fold 1) is to host our busy reception area and friendly...


  • London, United Kingdom Meredith Brown Associates Full time

    Our client, an investment management company, is seeking a Client Services Administrator to join their Distribution team in their City of London office. The role involves working at least two days in the office. **Roles & Responsibilities**: - Provide support and conduct administrative functions for the Distribution team including: client liaison...


  • London, United Kingdom Office Angels Full time

    JOB ROLE: Client Services Administrator INDUSTRY: Asset management SALARY: 30k - 35k LOCATION: Euston Road / Hybrid 2 days JOB ROLE: - Data Entry - Maintaining data within the systems as required - Dealing and settlement - Processing dealing points for investments, in which shares are bought or sold on behalf of clients, and assisting with cash...


  • London, United Kingdom Roseberys London Full time

    Roseberys are expanding their team and seeking a diligent, enthusiastic Client Services assistant to work in its busy reception area. This is a full-time position that encompasses a variety of customer facing roles supporting the Auction House. Overview & Responsibilities Main responsibilities include: - Assist with the daily running of the auction house...


  • London, United Kingdom EJD RECRUITMENT Full time

    **Job Summary**: We are seeking a highly motivated and detail-oriented individual for a current opportunity in Central London. You will be responsible for providing exceptional customer service and administrative led support to clients in the financial services industry. This is a role that requires strong analytical skills, good attention to detail, and...


  • London, United Kingdom Burgh Recruitment Ltd (Financial Services) Full time

    **Financial Services Administrator** **Location**:London **Salary**:Highly Competitive with excellent benefits and bonus **Hours**: Full time, hybrid working option You will be joining a motivated and friendly team that manage the work generated by the Advisors in this highly successful St. James’s Place Partner Practice. This is an excellent...


  • London, United Kingdom Page Personnel Sales Full time

    This is a leading company in the Financial Services industry based in Pinner. With a sizeable team of dedicated professionals, the company has built a strong reputation for delivering high-quality financial planning services to clients across the UK. Support the team in all administrative tasks Assist in preparing client reports and financial plans ...


  • London, United Kingdom Cara Personnel Employment Ltd Full time

    **Job Summary**: **As a Currency Administration CLient Services you will be responsible for overseeing the day to day implementation and client support for all European based Passive Currency Administration Data. You will be required to have a thorough understanding of Currency Administration products.** **Actively participate in external product...