Night Receptionist
4 days ago
Night Receptionist
Temp to perm
4 on 4 off - 8pm to 8am
£11 per hour
Salary £21,500
Front Office Associate (Receptionist - Night)
The Front Office Associates will be responsible for supporting the Assistant Front Office Managers and Front Office Manager. He/she will ensure we provide the best customer care to all our guests. You will be detailed orientated and will be part of the teamto set and maintain standards.
The role involves the following (however not limited to):
- Ensure a high level of guest service is constantly maintained and in line with department Procedures
- Ensure that our guests receive a fast, efficient and friendly check-in and checkout
- Ensure that all customer queries or requests are handled in a polite and efficient manner
- Be proactive in solving guest issues, take ownership and use empowerment guidelines
- Ensure that both the Front Office Manager and Assistant Front Office Managers are kept fully aware of any relevant feedback from either the guests or other departments
- When dealing with other departments, ensure usage of the right channel when advising or requesting items/services for guests
- Maintain a positive attitude at all times with both the guests and the team
- Working knowledge of Opera is desirable
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