Customer Care Advisor

4 weeks ago


Darlington, United Kingdom Angel Recruitment Full time

Customer Care Adviser X 2 required for an immediate start on an ongoing temporary basis, leading to a permanent job role.

This is a full-time position working 39 hours Monday to Friday, based in Darlington.

The main purpose of the role is to provide a high quality service to all customers, maintaining and enhancing the current service that is offered and contributing to the overall effectiveness of the Customer Care Department.

**Duties**:

- Answering calls on the inbound complaints team
- Using Chat function to resolve queries in first instance
- Logging any issues
- Provide high level of customer service.
- Administration duties associated with the role.

Knowledge, Skills and Experience
- Previous customer service experience.
- IT proficient with good knowledge of Microsoft packages, especially Excel.
- Strong communication and listening skills.
- Calm and patient.
- Effective problem solving skills.
- Good team player.

Working 39 hours per week. Monday to Thursday, 8:30 till 5pm, Friday 8:30am till 16:00, 30 minute break. Potentially working one Saturday on a rota basis, with a day off on a Friday.

Working one evening per week: 11:30 till 20:00.

Initial training will be at the office. Once trained you blended working is offered, working 3 days in the office one week and 2 the next and vice versa.

**Job Types**: Full-time, Temp to perm
Contract length: 6 months

**Salary**: £11.13 per hour

**Benefits**:

- Casual dress
- Free parking
- On-site parking
- Work from home

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Darlington: reliably commute or plan to relocate before starting work (required)

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- call centre: 1 year (preferred)
- on line chat: 1 year (preferred)
- customer service: 1 year (required)

Work Location: One location

Reference ID: CCA1701N


  • Care Line Advisor

    7 days ago


    Darlington, United Kingdom HC-One - Marketing Full time

    **About The Role**: HC-One Careline is a front line role based in the central support office in Darlington. We are, in most cases, the first impression for the company and aid in supporting HC-Ones vision to provide the kindest care in the UK. We help families to find homes suitable to their relatives care needs by supporting them from initial enquiry...

  • Care Line Advisor

    7 days ago


    Darlington, United Kingdom HC One Full time

    HC-One Careline is a front line role based in the central support office in Darlington. We are, in most cases, the first impression for the company and aid in supporting HC-Ones vision to provide the kindest care in the UK. We help families to find homes suitable to their relatives care needs by supporting them from initial enquiry through to admission....


  • Darlington, United Kingdom Boots Full time

    Summary Job Reference: - 219199BR Darlington, Northgate Fixed Term We are now recruiting Christmas Customer Advisors for our Darlington, Northgate store. The exact shift patterns will be discussed at interview. **Christmas Customer Advisor** Joining us as a Christmas Customer Advisor is a great opportunity, whether it’s your first job and you’re...


  • Darlington, United Kingdom Momenta Group Global Full time

    **WHO WE ARE** Momenta provide high calibre staff to leading companies across the UK and worldwide. At Momenta we believe in quality and equality. All our staff, from entry through to senior levels, are treated the same. We understand that we are only as good as our staff,in fact our reputation depends on you. Therefore, treating you with care, respect and...


  • Darlington, United Kingdom Hays Specialist Recruitment Limited Full time

    Customer services, customer care, admin. administration, admin assistant This is a fantastic opportunity to work in a relaxed, supportive, office based environment for this Darlington based Head Office. This office pride themselves on being a happy and sociable place to work. About You You will have excellent telephone and communication skills as the role...

  • Customer Care Advisor

    2 weeks ago


    Darlington, United Kingdom Angel Recruitment Full time

    Customer Care Adviser required for an immediate start on an ongoing temporary basis. This is a full-time position working 39 hours per week Monday to Friday, based in Darlington. The main purpose of the role is to provide a high quality service to all customers, maintaining and enhancing the current service that is offered and contributing to the overall...


  • Darlington, United Kingdom Angel Recruitment Full time

    Customer Care Adviser required for an immediate start on a temporary to permanent basis. This is a full-time position working 39 hours Monday to Friday, based in Darlington. The main purpose of the role is to provide a high quality service to all customers, maintaining and enhancing the current service that is offered and contributing to the overall...

  • Customer Care Advisor

    1 month ago


    Darlington, United Kingdom Angel Human Resources Full time

    Customer Care Adviser required for an immediate start on an ongoing temporary basis. This is a full-time position working Monday to Sunday, based in Darlington. The main purpose of the role is to provide a high quality service to all customers, maintaining and enhancing the current service that is offered and contributing to the overall effectiveness of the...


  • Darlington, United Kingdom Barclays Full time

    **Customer Service Advisor** **Darlington High Row** **Salary - £23,500 per annum plus excellent benefits including: Private Medical Care including GP services, Life assurance covering x8 times basic salary, Pension Contribution up to 12%, 25 days holiday allowance plus bank holidays, with the option of buying or selling 5 days per year, plus many more...


  • Darlington, United Kingdom Angel Recruitment Full time

    Customer Care Adviser required for an immediate start on a temporary to permanent basis. This is a full-time position working 20-30 hours Monday to Friday, based in Darlington. The main purpose of the role is to provide a **high quality service to all customers**, maintaining and enhancing the current service that is offered and contributing to the overall...


  • Darlington, United Kingdom Angel Recruitment Full time

    Customer Care Adviser required for an immediate start on a temporary to permanent basis. This is a full-time position working 20-30 hours Monday to Friday, based in Darlington. The main purpose of the role is to provide a **high quality service to all customers**, maintaining and enhancing the current service that is offered and contributing to the overall...

  • Customer Advisor

    4 days ago


    Darlington, United Kingdom B&Q Full time

    **About the role** **Customer Advisor** **Part time - 24 hours per week** **Permanent Contract** **Shifts available Friady to Monday, 7.00am - 10.00pm - Weekend Cover** **£10.60 per hour** **B&Q Darlington** We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and...

  • Customer Advisor

    7 days ago


    Darlington, United Kingdom B&Q Full time

    **About the role** **Customer Advisor** **Part time - 30 hours per week** **Permanent Contract** **Shifts available Monday - Sunday, 7.00am - 10.00pm** **UK Notional hourly rate £12.21 per hour** **B&Q Darlington** We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and...


  • Darlington, United Kingdom Barclays Full time

    **Customer Service Advisor** **Darlington** **£23,500 per annum** **35hrs per week, rotating between 7am-11pm Monday to Sunday** As a Barclays Customer Service Advisor, you will be accountable for serving the more complex needs of our customers and clients with a focus on achieving the best outcomes for them. For this role, you must have compassion and a...


  • Darlington, United Kingdom Scania Full time

    Customer Service Advisor **Customer Service Advisor** **Location: Darlington** **Salary starting from £25,000 plus an excellent benefits package** **Working Hours: Rotating shift pattern Monday - Friday 07:00 - 15:30 | 08:00 - 16:30 | 10:00 - 18:30 and 1 in 3 Saturdays 07:00 - 12:00** - In-house training provided to support career progression - 25 days...


  • Darlington, United Kingdom SG Petch Ltd Full time

    We are currently recruiting for an Experienced Customer Service Advisor for our branch in Darlington. **Hours** Full time, Monday - Friday 8:30 am - 5.30 pm and Saturday 8.30 am - 12.30 pm on a rotational basis. OTE £36,000 per annum **About the role** Our Service Advisors are responsible for delivering and sustaining a fantastic experience for all our...


  • Darlington, United Kingdom Darlington Borough Council Full time

    Customer Service Advisor (Ref: POS000698) Hours and Pay **Salary** £22,369 - £22,777 per annum (pro rata) **Salary Band** £20,001 to £30,000 **Post Type** Fixed Term **Hours Per Week** Part time Job and Application details **Categories** Admin / Secretarial / Customer Services **Directorate** N/A **Published Date** 27/04/2023 **Closing...


  • Darlington, United Kingdom Jewson Builders Merchants Full time

    **The Role** 2 x Customer Service and Sales Advisor - Jewson Builders Merchant - Darlington Are you passionate about delivering first class customer service and experience? This role is working with Jewson part of the STARK Group. We are a leading building materials distributor in Northern Europe. We connect suppliers of heavy building materials with the...


  • Darlington, United Kingdom Humanity Full time

    Company Description Jobs for Humanity is dedicated to building an inclusive and just employment ecosystem. Therefore, we have dedicated this job posting to individuals coming from the following communities: Refugee, Neurodivergent, Single Parent, Blind or Low Vision, Ethnic Minority, and the Previously Incarcerated. If you identify with any of the following...


  • Darlington, United Kingdom Barclays Full time

    **Senior Customer Service Advisor** **Location: Darlington** **Salary - £26,500 per annum plus excellent benefits including: Private Medical Care including GP services, Life assurance covering x8 times basic salary, Pension Contribution up to 12%, 25 days holiday allowance plus bank holidays, with the option of buying or selling 5 days per year, plus many...