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Field Planning Specialist
4 months ago
**Who are we?**
Thames Water is the UK’s largest water and wastewater company. We make a daily difference to our 15 million customers by supplying 2.6 billion litres of water through 32,000 km of pipes, keeping taps flowing and toilets flushing.
At Thames Water, every one of our actions, big and small, matters every day. Water is essential to life, so our business is always open.
**About The Role**
**Main Accountabilities**
- Understand the existing conversations held with customers. Proactive communication with the customers either written and verbal to update on the external flood journey and possible next steps. If required extend to neighbouring residents and or other stakeholders.
- Coordination of field activities to ensure that all customer promises are delivered on and that root cause asset problems are resolved to prevent repeat flooding incidents
- Coordinating with all relevant stakeholders to ensure work is planned and completed in a suitable timescale including initial attendance, clean up, follow on work etc
- Auditing of notes and pictures from site activities to ensure that investigations have been carried out to the level required and to gather any learning or feedback
- Provide information on all areas for improvement and drive the continuous improvement for this workstream to drive customer experience and drive down customer complaints from this workstream
**We’re looking for you to**:
- Take Ownership of customer queries, being curious to fully understand the query and identify the best solution to resolve it first time
- Have excellent communication and interpersonal skills, to clearly interact with our customers
- Deliver exceptional customer service through an enthusiastic and positive approach, taking accountability for your role while working accurately and flexibly within a busy team
- Having a working knowledge of sewer networks would be advantageous.
**What’s in it for you**
Our competitive salary package includes an excellent contributory pension, 24 days holiday per year increasing to 28 with length of service and a wider benefits scheme including our benefits hub, which is packed full of offers and information to save you money and support your wellbeing.
Thames Water is a dynamic, rewarding and diverse place to work, with opportunities around every corner. If you join our team, you’ll enjoy a fulfilling career, flexible working arrangements a wider benefits scheme including our benefits hub, which is packed full of offers and information to save you money and support your wellbeing.
We deliver life's essential service so our customers, communities and the environment can thrive. This means, when a crisis happens, we all rally round to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an Ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business, meet colleagues and a earn bit of extra money along the way.
