Out of Hours Despatcher

3 months ago

Wokingham, United Kingdom Berkshire Healthcare NHS Foundation Trust Full time

Are you looking for a new and exciting challenge, look no further.

Westcall, the GP out of hours service for Berkshire West is looking for motivated and driven individuals to join our Out of Hours Operations team on a part-time basis.

You will be part of our dynamic operational team. This team are the first point of contact via telephone, for both patients and healthcare professionals across Berkshire supporting referrers to make referrals to the Westcall service and other community services and taking referrals by phone.

We are looking for individuals with a high attention to detail, who can work comfortably in a fast-paced environment. You will be required to confidently communicate via the telephone and will have experience in managing challenging conversations in a sensitive manner.

Flexibility and the availability to work additional hours on an ad-hoc basis during overnights and weekends is desirable. This is a hybrid role.

We are recruiting for the following

Weekly

Friday 6pm - midnight

Saturday 12noon - 6pm

Every other week

Saturday 8am to 12noon

One week out of every four

Saturday 7am-noon
- Answer incoming calls in a courteous, helpful and professional manner representing the initial contact with the service. Ensure that patients’ contact details are entered accurately onto the system databases.
- Receiving incoming referrals to the Berkshire Integrated Hub and collect supporting information from the referrer, patient and other agencies. To monitor the Berkshire Integrated hub mailbox for incoming referrals
- To ensure incoming referrals are processed in a timely manner to meet service requirements and are referred onto the appropriate service, ensuring all supporting documentation is completed and referred on.
- Efficient and accurate recording of data on the Adastra and RIO electronic patient management systems including details of clinical symptoms, relevant past medical history and medication where appropriate

**The “must haves” for you to be considered for this role**:

- Excellent written and verbal communication skills, experience of confidently communicating via the telephone and in managing challenging conversations in a sensitive manner.
- The ability to work effectively individually and as part of a team
- The ability to remain calm under pressure
- A patient centered attitude

Berkshire Healthcare NHS Foundation Trust is a Specialist Mental Health and Community Health Services Trust. Rated ‘outstanding’ by the CQC we’re committed to providing the best possible care to people across Berkshire.

The Trust employs almost 5,000 people over more than 100 sites and community settings across Windsor & Maidenhead, Slough, Bracknell Forest, Wokingham, Reading and West Berkshire.

**These are the values that we live by at Berkshire Healthcare**:

- Caring for and about you is our top priority
- Committed to providing good quality, safe services
- Working Together with you to develop innovative solutions

**Benefits of working for us include**:

- Flexible working options to support work-life balance.
- 27 days’ annual leave rising with service + opportunity to buy and sell leave
- Generous NHS pension scheme - 20.68% employer contribution
- Excellent learning and career development opportunities
- Advanced IT enablement
- ‘Cycle to Work’ and car leasing scheme
- Access to a range of wellbeing tools and services
- Discounts at hundreds of popular retailers and restaurants via the Blue Light Card
- Staff networks for race, diversity, disabilities and more to support equality
- Generous maternity, paternity and adoption leave and access to our three staff nurseries

Please see attached job description for more information about this role and working at Berkshire Healthcare NHS Foundation Trust.

  • Out of Hours Despatcher

    3 months ago

    Wokingham, United Kingdom Berkshire Healthcare NHS Foundation Trust Full time

    Are you looking for a new and exciting challenge? Westcall, the GP out of hours service for Berkshire West is looking for motivated and driven individuals to join our Out of Hours Operations team. You will be part of the operational support team to the Westcall Out of Hours GP Service and will be first point of contact via telephone for patients and...

  • Out of Hours Despatcher

    3 months ago

    Wokingham, United Kingdom Berkshire Healthcare NHS Foundation Trust Full time

    Westcall, the GP out of hours service for Berkshire West is looking for motivated and driven individuals to join our Out of Hours Operations team on a part-time basis. Hybrid working once training in office completed You will be part of our dynamic operational team who are the first point of contact via telephone, for both patients and healthcare...

  • Out of Hours Descpatcher

    4 months ago

    Wokingham, United Kingdom Berkshire Healthcare NHS Foundation Trust Full time

    If you are looking for a new and exciting challenge, look no further. Westcall, the GP out of hours service for Berkshire West is looking for motivated and driven individuals to join our Out of Hours Operations team on a part-time basis. You will be part of our dynamic operational team who are the first point of contact via telephone, for both patients and...

  • Westcall Out of Hours Driver

    3 months ago

    Wokingham, United Kingdom Berkshire Healthcare NHS Foundation Trust Full time

    Are you looking for a new challenge? Are you passionate about service delivery and delivering exceptional patient care? Our friendly and experienced team is currently looking to recruit a Driver to support our clinical staff in our GP out of hour’s service. The post holder will work as part of an out of hours operational team chauffeuring and supporting...

  • Community Staff Nurse

    4 days ago

    Wokingham, Wokingham, United Kingdom Berkshire Healthcare NHS Foundation Trust Full time

    Job Title: Out of Hours Community Staff NurseJob Overview:We are seeking a passionate and dedicated Community Staff Nurse to join our Out of Hours team. As a key member of our team, you will provide high-quality care to patients with mental health issues, working collaboratively with other professionals to deliver holistic care plans.Main...

  • Community Staff Nurse

    4 days ago

    Wokingham, Wokingham, United Kingdom Berkshire Healthcare NHS Foundation Trust Full time

    Job Title: Out of Hours Community Staff NurseJob Overview:We are seeking a passionate and dedicated Community Staff Nurse to join our Out of Hours team. As a key member of our team, you will provide high-quality care to patients with mental health issues, working collaboratively with other professionals to deliver holistic care plans.Main...

  • Community Staff Nurse

    2 days ago

    Wokingham, Wokingham, United Kingdom Berkshire Healthcare NHS Foundation Trust Full time

    Job Title: Out of Hours Community Staff NurseJob Overview:We are seeking a passionate and dedicated Community Staff Nurse to join our Out of Hours team. As a key member of our team, you will provide high-quality care to patients with mental health issues, working collaboratively with other professionals to deliver holistic care plans.Main...

  • Community Staff Nurse

    2 days ago

    Wokingham, Wokingham, United Kingdom Berkshire Healthcare NHS Foundation Trust Full time

    Job Title: Out of Hours Community Staff NurseJob Overview:We are seeking a passionate and dedicated Community Staff Nurse to join our Out of Hours team. As a key member of our team, you will provide high-quality care to patients with mental health issues, working collaboratively with other professionals to deliver holistic care plans.Main...

  • Community Staff Nurse

    2 weeks ago

    Wokingham, Wokingham, United Kingdom Berkshire Healthcare NHS Foundation Trust Full time

    About the RoleWe are seeking a highly skilled and dedicated Community Staff Nurse to join our team at Berkshire Healthcare NHS Foundation Trust. As a Community Staff Nurse, you will be responsible for providing high-quality patient care in an out-of-hours setting.Key ResponsibilitiesProvide holistic care to patients with mental health issues, including...

  • Community Staff Nurse

    2 weeks ago

    Wokingham, Wokingham, United Kingdom Berkshire Healthcare NHS Foundation Trust Full time

    About the RoleWe are seeking a highly skilled and dedicated Community Staff Nurse to join our team at Berkshire Healthcare NHS Foundation Trust. As a Community Staff Nurse, you will be responsible for providing high-quality patient care in an out-of-hours setting.Key ResponsibilitiesProvide holistic care to patients with mental health issues, including...

  • Community Staff Nurse

    5 days ago

    Wokingham, Wokingham, United Kingdom Berkshire Healthcare NHS Foundation Trust Full time

    Job OverviewBerkshire Healthcare NHS Foundation Trust is seeking a passionate and dedicated Community Staff Nurse to join our Out of Hours team. As a key member of our multidisciplinary team, you will provide high-quality care to patients with mental health issues, working collaboratively with other professionals to deliver effective interventions.Main...

  • Community Staff Nurse

    5 days ago

    Wokingham, Wokingham, United Kingdom Berkshire Healthcare NHS Foundation Trust Full time

    Job OverviewBerkshire Healthcare NHS Foundation Trust is seeking a passionate and dedicated Community Staff Nurse to join our Out of Hours team. As a key member of our multidisciplinary team, you will provide high-quality care to patients with mental health issues, working collaboratively with other professionals to deliver effective interventions.Main...

  • Repair Operations Coordinator

    3 days ago

    Wokingham, Wokingham, United Kingdom Austin Clark Recruitment Limited Full time

    Repair Administrator Job DescriptionWe are seeking a highly organized and detail-oriented Repair Administrator to join our team at Austin Clark Recruitment Limited. As a key member of our team, you will be responsible for providing administrative support to our repair process, ensuring that all tasks are completed efficiently and effectively.Key...

  • Repair Operations Coordinator

    3 days ago

    Wokingham, Wokingham, United Kingdom Austin Clark Recruitment Limited Full time

    Repair Administrator Job DescriptionWe are seeking a highly organized and detail-oriented Repair Administrator to join our team at Austin Clark Recruitment Limited. As a key member of our team, you will be responsible for providing administrative support to our repair process, ensuring that all tasks are completed efficiently and effectively.Key...

  • Out of Hours Community Staff Nurse

    4 months ago

    Wokingham, United Kingdom Berkshire Healthcare NHS Foundation Trust Full time

    Job overview Interviews will be held on 17 May 2024. Are you a passionate nurse? Do you want to be a part of an exciting new model of care? Whether you're newly qualified or have clinical experience, this is your chance to join a unique and modern CAMHS service. Based in Wokingham, our day-hospital provides interventions for young people with...

  • Repairs Administrator

    1 week ago

    Wokingham, United Kingdom Austin Clark Recruitment Limited Full time

    Our client who are a leading business based in Wokingham are looking for a Repairs Administrator to join their friendly team of 5. Working for a fantastic company who offer great facilities and career progression. The purpose of the role is to provide support to the company’s full after sales requirement. Primarily focused on the administration of the...

  • Site Setting Out Engineer

    4 months ago

    Wokingham, United Kingdom Jacobs Full time

    Site Setting Out Engineer-(EST0002GB) Your Impact: At Jacobs, we'll inspire and empower you to deliver your best work so you can evolve, grow and succeed – today and into tomorrow. With more than 55,000 people in 40+ countries, working at Jacobs offers an exciting range of opportunities to develop your career within a supportive and diverse team who...

  • Advanced Nurse-Paramedic Practitioner

    4 months ago

    Wokingham, United Kingdom Berkshire Healthcare Foundation Trust Full time

    Job summary Are you looking for a new challenge? Berkshire Healthcare Foundation Trust's GP Out of Hours service (WestCall) is looking to expand their existing team of experience Telephone Triage clinicians and invite you to join our dynamic and friendly team working to assess, diagnose and triage all patients who present with a range of...

  • Logistics Team Leader

    4 months ago

    Wokingham, United Kingdom Avia Technique Ltd Full time

    **Logistics Team Members** **Full Time Based in Wokingham** **Monday to Friday, PM Shift Pattern 1330-2200** **Salary: £33,000-£33,500** - Are you experienced in Logistics? Do you have good attention to detail? Are you looking for a hands on role in a busy team?_ Avia Technique, a growing aviation safety specialist based in Wokingham, Berkshire are...

  • Sales Administrator

    2 days ago

    Wokingham, Wokingham, United Kingdom Austin Clark Recruitment Limited Full time

    Office Administrator OpportunityAustin Clark Recruitment Limited is seeking an experienced Office Administrator to join their team of 10 in Winnersh. The company is a leading supplier of materials to the construction industry, delivering directly from manufacturers to sites.Main Responsibilities:Provide telephone support in the officeLiaise with the sales...