Customer Service Advisor

2 weeks ago

Tiverton, United Kingdom Enable Futures Full time

Enable Futures are operating as an employment business on behalf of its client and recruiting for a **Customer Service Advisor (Software)** basedin **Wellington, Somerset. **Working for a privately owned, innovative, market-leading software solution organisation. Who provide a portfolio of document-related services to a broad customer base, including the NHS, Local Government and a variety of Commercial organisations across the UK You will have responsibility for a portfolio of customers and be encouraged to build long term trusted relationships, in close collaboration with external Managers and your Customer Service colleagues. **SALARY £27,343 PA.**

**What background do I need to apply? **A background in customer service or office work from any industry. This could be automotive, estate agency, banking, financial services, commercial office An interest in market leading software, keen to learn a new industry from scratch, with excellent training and enjoy a hybrid role offering an outstanding package

**Outstanding Package**:
8.30 - 17.30 Monday to Friday (40 hours).

£27,343 PA.

Pension scheme 8% employer contribution.

33 days annual leave (rising to 38 days - 1 day increments annually) including bank holidays.

Career progression & extensive training.

Access to a benefits portal.

Remote working Mondays & Fridays with a Tuesday, Wednesday & Thursday office based.

Induction, training, and support are ongoing.

Parking within a business park.

M5 nearby.

**Key Responsibilities**:

- Achieve customer service excellence through pro-active customer management and communication
- Develop long term trusted relationships with your customers
- Gain an in depth understanding of your customer base
- Identify and understand our customers business challenges and solve with company solutions
- Effectively manage calls and progress in a timely manner
- Pro-active growth and retention of customer portfolio
- Pro-actively identifying & developing opportunities to provide customers with additional services
- Taking ownership for professional and timely resolution of customer issues
- Working collaboratively with external team focused on growth and retention of customers
- Liaising and collaborating with technical teams, for progression of opportunities and resolving customer issues
- Ensuring CRM data and information is accurate and complete including call logs, activities and opportunities

**Experience, attributes & skills sought**:

- 3 years’ experience of working in a customer service, office administration or sales environment
- Excellent customer services skills
- Excellent verbal and written communications skills
- Customer focused mentality
- Strong commercial aptitude
- Working with urgency and a pro-active mind set
- Ownership mentality
- Professional approach and telephone manner
- Strong work ethic, energy and enthusiasm
- Ability to work to tight timescales
- Skilled at prioritising appropriately
- Skilled at relaying information clearly to a varied audience

The closing date is 31st January 2023.

**Salary**: £27,343.00 per year

**Benefits**:

- Additional leave
- Company pension
- On-site parking
- Sick pay
- Wellness programme

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Wellington: reliably commute or plan to relocate before starting work (required)

Work Location: Hybrid remote in Tiverton

Reference ID:Customer Service Advisor_Well

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