Customer Service Manager

2 weeks ago

Tiverton, United Kingdom Just Recruitment Group Full time
The Just Recruitment Group Ltd is currently recruiting for a Customer Service Manager for a world class manufacturer based in Tiverton, Devon.
Reporting to the Sales Operations Director, the Customer Service Manager will build and maintain a strong customer service team. Focus areas of the role will be developing a strong customer service ethos, where customer experience is central. Improvements to the efficiency and accuracy of process is using our ERP and CRM systems. Innovative use of customer service KPI's to drive measurable improvement and accountability. This role will also involve working closely with the European Branch Manager and Technical Sales Manager on internal process improvement as well as the UK and Distributor support managers in relation to customer liaison.
Key Skills required:
* Growth mindset with a flexible approach to changing circumstance and a willingness to take on new projects.
* Self-motivated and able to work independently with minimal supervision, but also with the skills to engage at all levels of the business
* Strong emotional intelligence / behaviours - a win: win thinker.
* Situational leadership style - willingness to use controlling and pacesetting styles only in the right circumstances.
* Commitment to and, experience of developing, motivating and engaging individuals.
* Analytical mindset to develop and manage against high-quality performance measures.
* Excellent knowledge of use and development of ERP (Enterprise Resource Planning) and CRM (Customer Relationship Management) systems.
* Skills in change management to ensure uptake and engagement, where process changes are identified.
* Good understanding and practical application of HR procedures to include recruitment, employment legislation, employee relations procedures, i.e. performance management, disciplinary, grievance.
Role Requirements:
* Experience in a customer service team, responding to customer queries to provide solutions and maximising sales - reporting on the team's performance.
* Knowledge of logistics, both domestic and international.
* Proven experience of transformational influence on teams
* Proven experience of supporting team members with a range of wellbeing initiatives
* Proven experience of using resilience, influence/persuasion, collaboration and appropriate compromise, to resolve conflict
* Proven experience of managing a team through change - be those changes to working process, organisational design or integrating new team members.
For more information on this position, please contact Just Recruitment Group Ltd on telephone (phone number removed) quoting job reference (phone number removed).
Please note that if you have not been contacted within 7 days, your application for this position has been unsuccessful

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