Refugee Resettlement Caseworker

**Refugee Resettlement Caseworker**

**JOB DESCRIPTION**

**Post**: Refugee Resettlement Caseworker

**Hours**: 37 hours per week, taking into account the needs of the organisation. Saturday working and occasional evenings and weekends may be required.

**Location**: NNRF, Sycamore Centre, 33a Hungerhill Rd, Nottingham, NG3 4NB

**Salary**: £24,200 per annum

**Responsible to**: Afghan Relocation and Assistance Policy (ARAP) Coordinator

**JOB SUMMARY**

The Afghan Relocation and Assistance Policy (ARAP) is a UK government scheme, resettling selected Afghan families affiliated with the UK, whose lives are in danger due to the withdrawal of British troops from Afghanistan.

The UK Resettlement Scheme (UKRS) was launched in 2021 as an expansion of the Vulnerable Persons Resettlement Scheme (VPRS), working to resettle vulnerable refugees in Nottingham and Nottinghamshire. The UKRS is managed in partnership with Nottingham City and County Councils.

As a Refugee Resettlement Caseworker, you will hold a caseload across both schemes, providing intensive support and drop-in advice to families. This role involves providing responsive, professional, user-centred support and advice to people, working with all relevant agencies as required.

**MAIN DUTIES & RESPONSIBILITIES**

**Service Delivery**
- Carry a caseload providing intense and holistic support
- Assist with preparations for new arrivals, including preparing housing and making practical arrangements
- Refer service users to appropriate service providers, where necessary supporting the process of making contact on their behalf, by telephone, in writing or in person
- Keep accurate records of casework and monitoring data in line with the requirements of the project’s Service Level Agreement and provide reporting when required
- Keep abreast of changes in service provision, eligibility of clients and relevant legislation; disseminate this information to colleagues at the Forum and where appropriate to other service providers
- Support clients with information, advice and guidance as needed to empower families to integrate into British society
- Provide drop-in support to clients once they no longer need intensive support

**Partnership Work/External links**
- Attend relevant interagency meetings and conferences
- Liaise with service providers and other agencies on behalf of clients, providing casework support to vulnerable individuals and families to enable them to access integrated packages of services
- Develop and maintain positive relationships with statutory and voluntary sector service provider partners

**Organisational Responsibilities**
- To be a NNRF ambassador by upholding and demonstrating the organisational values and behaviours at every opportunity, through verbal, written and face to face communication
- Work collaboratively with other staff and departments to help prepare and set up events e.g. Refugee Week, Conferences and AGMs
- Comply with NNRF’s safeguarding standards and procedures
- Provide support to other NNRF projects (General Advice, Specialist Advice team) if needed
- Participate in own supervision and appraisal process and attend staff and team meetings
- The postholder will be required to undergo an enhanced DBS check for this position

**PERSON SPECIFICATION**
- All relevant experience whether paid or voluntary, in the UK or overseas may be included. NNRF values different & creative ways of working._

E - Essential, D - Desirable

**EXPERIENCE**
- Recent experience of providing advice and support in a paid or voluntary capacity to refugees (E)
- Substantial experience of working with volunteers and staff within the charitable sector (E)
- Experience of liaising and negotiating with external agencies (E)
- Experience of keeping accurate work records (E)
- Full clean UK driving licence and access to own vehicle (E)
- Experience of working with professional interpreters, both face to face and by phone (D)
- Lived experience of forced migration (D)

**KNOWLEDGE/COMPETENCIES**
- Excellent knowledge of a range of statutory and voluntary sector services (E)
- Skilled communicator in English both orally and in writing with the ability to produce high quality formal correspondence (E)
- Good interpersonal skills and effective in influencing others (E)
- Excellent knowledge of safeguarding (D)
- Work in a flexible and agile way, adapting to changing circumstances in a positive and solution focused way (E)
- Knowledge and understanding of safe working practices for self and others (D)
- Ability to speak Dari, Pashtu, Farsi, Somali or Arabic (D)

**PERSONAL CHARACTERISTICS**
- Able to relate sensitively to a wide range of people from many different ethnic, religious and cultural backgrounds
- Able to empathise with the life experiences of refugees and asylum seekers and recognise their possible effects on needs, attitudes and behaviour
- Understanding of the importance of maintaining confidentiality and an awareness of measures that are n