Customer Support Advisor

4 weeks ago


Henley in Arden, United Kingdom Environmental Services Group Full time

Responsibilities will include but not limited to:
Handling all customer queries within specified timescales to ensure compliance and exceptional service delivery.

Build and nurture relationships with new and prospective clients and provide appropriate alternative solutions.

Identify clients’ needs by obtaining accurate information.

Source the best delivery partner from our preferred supply chain.

Updating the CRM, keeping records of customer interactions

Communicating with colleagues to ensure all transactions run smoothly.

**Experience**:
Proficiency in English

Experience in the waste management sector or associated tool hire aggregates industries.

Ability to work as a team & manage your own workload.

Attention to detail.

Good IT skills and knowledge of systems.

**Benefits**

Competitive salary

25 days annual leave per year plus Bank Holidays

Free on-site parking

Career development and training opportunities

Permanent role

**Salary**: £17,000.00-£24,000.00 per year

**Benefits**:

- Casual dress
- Company pension
- Free parking
- On-site parking

Schedule:

- Monday to Friday

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- customer service: 2 years (required)

Licence/Certification:

- Driving Licence (preferred)

Ability to Commute:

- Henley in Arden, B95 5BA (required)

Work Location: In person

Reference ID: CA88


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