Energy Adviser

3 weeks ago

Doncaster, United Kingdom Citizens Advice Doncaster Borough Full time

Citizens Advice Doncaster Borough are looking to increase our capacity to provide a targeted community based response to the current cost of living and energy crisis facing people in Doncaster through holistic and specialist Money & Energy advice provision.

You will work to achieve the best outcomes for clients, provide high quality customer service and support to those accessing the service and demonstrate commitment to the aims and principles of the Citizens Advice Service. You will thrive under pressure and enjoy working on your own initiative as well as being an integral part of our team and will go the extra mile to get the job done.

This role requires work in various locations across Doncaster including in home visiting to those who are isolated / housebound
- **Role profile**

**Role purpose**
- Provide high-quality Money and Energy advice and support services
- To promote improved access to services to those who are isolated / housebound
- Engage with Doncaster residents and support groups to ensure those within the community and their families are aware of support services available and how to access them
- Provide Energy Efficiency support and information, Advice on energy complaints, Smart Meter advice, Carbon Monoxide Awareness and any other areas required
- Provide Financial Capability and Income Maximisation advice to clients.
- To share responsibility for compliance with the Projects targets and requirements.
- Ensure high quality standards are met and that data is captured and recorded accurately.
- To work effectively with other partners to promote awareness in order to deliver a seamless service to clients
- Undertake service delivery at Outreach venues across the city and in homes as required.

**Advice**
- Provide General Advice and assisted information to clients on energy issues
- Empower clients to act on advice and information provided
- Act for the client where necessary by calculating, negotiating, drafting or writing letters and telephoning.
- Negotiate with third parties as appropriate.
- Ensure income maximisation through the take up of appropriate benefits.
- Ensure that all casework conforms to the organisation's Office Manual and the Advice Quality Standard and/or the Specialist Quality Mark as appropriate.
- Maintain case records for the purpose of continuity of casework, information retrieval, statistical monitoring and report preparation.
- Demonstrate commitment to the aims and policies of the Citizens Advice service.

**Research and campaigns**
- Assist with research and campaigns work by providing information about clients' circumstances.
- Provide statistical information on the number of clients and nature of cases and provide regular reports to management.
- Monitor service provision to ensure that it reaches the widest possible client group.
- Alert other staff to local and national issues.

**Person Specification**
- Experience of providing tailored Advice or support
- Effective oral communication skills with particular emphasis on negotiating and representing.
- Ordered and resourceful approach to workload and an ability and willingness to follow and develop agreed procedures.
- An understanding of the issues and challenges involved in interviewing and supporting clients.
- Ability to prioritise own work, meet deadlines and manage caseloads
- Ability to use IT in the provision of advice and the preparation of reports and submissions.
- Effective writing skills with particular emphasis on negotiating, representing and preparing reviews, reports and correspondence.
- An empathetic, approachable and reliable individual who works well with others
- Understanding of and commitment to the aims and principles of the Citizens Advice service and its equality and diversity policies.
- The ability to adapt to varied client groups and work environments including in a household setting

**Desirable Criteria**
- Experience of providing General advice or Energy Advice
- Experience of working to targets or on funded projects
- Demonstrate understanding of social trends and their implications for clients and service provision
- Experience of working in the voluntary sector would be desirable.
- Ability to give and receive feedback objectively and sensitively and a willingness to challenge constructively
- Have access to a vehicle and be willing to travel

**Terms and conditions**

Hours of work - 37 Hours Per week

Salary - £24,640 - £28,000

A full-time post holder will be entitled to 38 days annual leave which are inclusive of the 8 normal bank holidays and 4 associated days. Holiday entitlement is pro-rata for part-time employees. The leave year runs from 1 April to 31 March.

The post is reliant on continued funding and, in the unlikely event that funding is reduced or withdrawn, hours may be reduced or withdrawn accordingly following appropriate notice.

**What we give our staff**

You will receive training and support appropriate to your role as an employee at Citizens Ad

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