IT Capacity Management Analyst
2 days ago
**IT Capacity Management Analyst**
My client, a large, well established and nationally recognised business is looking for a driven IT Capacity Management Analyst to join their growing IT team.
The salary on offer is £40,000 - £50,000 dependant on experience plus a generous bonus and marketing leading benefits package.
**Key Responsibilities**:
- Proactively identify and evaluate IT performance and capacity related risks and issues and challenge and influence internal and external stakeholders.
- Attend regular operational review meetings with internal and external stakeholders to ensure operational IT capacity management issues are identified, resolved and to drive Continual Service Improvement.
- Analyse and investigate performance and capacity issues in the delivery of BAU IT service to establish root cause and to facilitate resolution.
- Champion and drive regular reviews of IT Capacity Management policies, processes and procedures, challenging and advising Application Owners to ensure adherence to ITIL best practice principles to support the delivery of the IT service to the agreed SLAs.
- Build strong relationships with internal and external stakeholders to enable the successful delivery of IT services.
**Key Skills and Experience required**:
- Strong knowledge of IT Capacity Management procedures
- Experience of evaluating data and presenting recommendations to drive improvement.
- Very good problem solving skills.
- Good Stakeholder Management skills with the ability to influence across levels.
- Formal ITIL qualification is desirable but not essential.
Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers.
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