Customer Advisor G6

2 weeks ago

Milton Keynes, United Kingdom Motor Insurers' Bureau Full time

Job Role

MIB is a not-for-profit organisation at the heart of the fight against uninsured driving. This is a problem that seriously affects the lives of those involved in traffic collisions and costs millions of pounds every year. We work in partnership with the Police, Insurers and Government to tackle uninsured driving.
- The role of the Customer Advisor is to provide an efficient and appropriate response to customers and other business partners, while dealing with enquires in a helpful, proactive and professional manner

Key Outputs
- To ensure that an excellent customer service is always provided
- To answer incoming calls and deliver all customer interactions in a polite professional and appropriate manner, while working in accordance with the operating procedures
- Responding to customer queries via multiple channels
- To handle interactions for all workstreams within agreed timescales
- Logging incoming enquiries using in-house systems ensuring all necessary details are captured accurately
- To work in conjunction with company policies and procedures
- To ensure that all Data Protection requirements are complied with
- To build and maintain effective working relationships with staff, visitors and contacts

Relationships

Qualifications and Education

Skills and Knowledge
- Experience of working in a customer service role, preferably dealing with multiple channel enquiries
- Demonstrate a genuine passion for speaking to customers and answering queries
- Proven experience of excellent customer service skills
- Excellent customer service skills
- Excellent attention to detail, with high levels of accuracy
- Computer literate, including experience of using MS Office
- Effective communication skills, with excellent telephone manner
- Excellent listening and questioning skills, with the ability to extract detailed and relevant information
- Ability to use own initiative and work within defined procedures

We believe in a workplace where everyone can be themselves. Through our different ideas, personalities and experiences, we redefine what is possible every day. And regardless of your colour, age, race, gender, sexual orientation or anything else you consider yourself to be, there is a place for you at MIB. A place where you can bring your best self to work every day.
So, if you think big, love a challenge and want to make a difference to people’s lives, we want to hear from you.
Salary £22,000 per annum
35 hours per week
IT kit supplied to you
£320 (before tax) start up allowance
Other Benefits include:
Contributory Group Stakeholder Personal pension scheme
Life Assurance
Employee Incentive Scheme
23 days holiday (plus public holidays)
Holiday purchase scheme
Sports and Social Club
Employee Assistance Programme

**Benefits**:
Contract TypePermanent Applications Close Date24 Aug 2023

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