Workshop Controller Toyota

**O**pportunity at RRG Toyota Altrincham - **Workshop Controller**

RRG Toyota Altrincham is seeking an experienced Workshop Controller to join their team.

This role offers excellent training, genuine career progression, and the chance to work with cutting-edge automotive technology. You will co-ordinate the resources available in the workshop in an efficient and safe manner, to meet customer requirements and maximise workshop utilisation and productivity. Control the flow of work across the team in an effective, efficient and fair manner. Responsible for quality and ensuring all job cards are completed correctly. Prioritising jobs to meet tight deadlines. Delegating jobs to the relevant Service Technicians and Apprentices. Managing the workload of the Technicians and Apprentices in the most efficient manner. Works as part of the workshop team to carry out scheduled vehicle service and repair work, in accordance with the relevant manufacturer's standards. Ensures that the relevant manufacturer’s Warranty standards are met. Examines vehicles and diagnoses non-routine defects, either in the workshop or during a road test, using knowledge of the vehicles and technologies concerned. Examines vehicles and reports defects against relevant regulatory bodies. Carries out each job within the budgeted time as set out on the job card - to maintain own labour productivity. Works in accordance with workshop and Centre Health & Safety requirements. Takes personal responsibility for the daily maintenance of workshop equipment, and reports equipment defects or problems that need attention. Follows key processes to achieve specified quality and efficiency targets. Works with the Centre developing and improving more efficient processes. Talks to customers to summarise the details of the work required or carried out, and answer their questions. Offers customers a detailed technical explanation (where this is required) in a way that recognises their level of technical proficiency. Listens carefully to customers and builds rapport and understanding during these discussions (where possible) to deliver customer satisfaction with the Centre. Coaches and supports apprentices & technicians - for example by explaining a repair on a step-by-step basis as it is being carried out, or allowing an apprentice to carry out part of a job. Provides assistance and guidance to colleagues who are less skilled or knowledgeable about a particular vehicle or technology. Attends specialised training as required by the relevant manufacturer. Works with colleagues and other teams across the Centre to provide a seamless service to customers (e.g. by informally observing and responding to the needs of customers who are not being attended to by other members of staff) Ensures opportunities for sales are followed up by the most appropriate specialist. Reports on technical problems using appropriate procedures. Ad hoc duties as and when required to meet the needs of the business.

This is a fabulous opportunity for the right person to join our friendly team. We always strive to recognise the hard work and achievements of our team members with excellent benefits, incentives, training and career development. At RRG Group we are dedicated to building a diverse, inclusive and authentic workplace, and believe that RRG Group is for Everyone. So, if you’re excited about this role and you share our values to deliver great experiences through fresh thinking and working better together, we encourage you to apply. You may be just the right person for this or other roles. Please get in touch

**RRG Group**

**About RRG Group**

From humble beginnings in 1967, the RRG Group has grown to become one of the biggest and most successful Dealer Groups in the North, with new and used car dealerships across the North West and West Yorkshire regions. Hard work, dedication, passion and a genuine commitment to Customer Satisfaction.

Over the last 50 years the RRG Group has seen many developments, acquisitions, sales, expansions, building developments; all of which have helped to position the Group as a successful diverse business. Our centres sell a wide range of vehicles, including new and used Peugeot, Toyota, Kia, Mazda, Nissan, Lexus, MG and Skoda models.

Thanks to solid and secure backing and investment; the RRG Group has been able to expand and reinvest into its premises and people. The ethos of the company is to invest back into the business and look at all potential opportunities has meant that the business has successfully grown to how it is today - but as history shows; that won’t stand still and the business will continue to grow, develop, and expand.

There are always exciting times ahead for RRG Group

**Benefits of working at RRG Group**

There are plenty of ways that you and your family can benefit with you working with us at RRG Group, from discounts on vehicle repairs to joining our Employee Car Scheme (after successful completion of 6 months’ probat