Customer Service Advisor Contact Centre

Nustaff are currently recruiting for a large retail company in Treforest for full-time Customer Service Advisors in our Customer Support Centre.

**WHAT WE OFFER**

£11.00 per hour basic hourly rate (£21,164 PA)
- 37 hours weekly Monday to Friday. Various shifts available between 07:00 - 21.00 hours.
- The role will include initial training and support

**WHAT YOU'LL NEED TO HAVE**

We are looking for self-thriving, problem solvers who aren’t shy to learn and work with multiple systems and tools. Prior experience working within customer support is desired. Necessary training will be provided during onboarding.
- Excellent communication skills and driven self-motivation to find the right solutions for our customers
- The ability to build good rapport with customers and demonstrate empathy confidently over phone
- Resilience and the ability to remain calm under pressure
- Experience using IT tools and a strong attention to detail
- Inherent professionalism and working independently in a team
- Willingness to learn and grow within a changing environment

**WHAT YOU'LL BE DOING DAY TO DAY**
- Meet Contact Centre standards, KPIs and desired service levels
- Complete preventative customer resolution administration tasks
- Receive ongoing coaching to enable you to meet and delight our customers

If you’d like to know more about this position or it sounds like the job for you, then please click the “Apply” button and one of the team will be in touch.

**Job Types**: Full-time, Temporary contract, Temp to perm
Contract length: 3 months

**Salary**: £20,000.00-£21,500.00 per year

**Benefits**:

- On-site parking

Schedule:

- 12 hour shift
- 8 hour shift
- Day shift
- Monday to Friday
- No weekends

Ability to commute/relocate:

- Treforest: reliably commute or plan to relocate before starting work (required)

**Education**:

- A-Level or equivalent (preferred)

**Experience**:

- customer service: 1 year (preferred)

Work Location: One location