Claims Handler

Are you passionate about Customer Service?

Do you have a confident and professional telephone manner?

REED Bath is excited to be working with an established personal jewellery insurance company based in Bath in their search for a Claims Handler.

Want to join a large and highly supportive team in Bath?
Typical daily duties include:

- To ensure new instructions are entered accurately and within agreed service levels on to the Claims Management System and to make contact with policyholders without delay using all provided contact options
- To discuss with policyholders during the course of the first call and record accurately within the Claims Management System the full circumstances of the claim and details the item claimed for.
- To request, collate and record any documentation or proof of loss/damage as required by the insurer or as directed by the Claims Management System. This can include estimates to repair.
- To ensure you are logged into the Company telephony systems throughout the working day and unless otherwise engaged with a caller or instructed by your line manager, to maintain a state of readiness to assist in the answering of inbound call traffic at alltimes.
- To attend and embrace all internal and external training programs as required by the Company to develop and enhance both the range and quality of services we offer our clients and customers.
- Have experience within a Sales and/or Customer Service role
- Have good negotiating skills
- Be customer focused
- Have a professional and friendly telephone manner.
- Have excellent communication and interpersonal skills.
- Have ability to work to deadlines and achieve results under pressure.
- Be able to work as part of a team.
- Be able to work on own initiative.
- Be flexible.
- Have good social skills.
- Computer literacy.
- Have a high level of accuracy.
- Be ability to work with internal and external customers at all levels.

Full time permanent position
Monday to Friday (9am-5:30pm)
Located 5 minutes from Bath Spa train and bus station

Team bonus of £500 offered after successful probation.