Conference and Events Coordinator
4 days ago
The Meetings, Events & Groups Coordinator, you will need excellent IT and communication skills, a good telephone manner, accuracy, and attention to detail and a flexible methodical approach to work. In summary, you will place the customer at the heart of everything you do, you are motivated by the achievement of optimum levels of performance and efficiency and thrive when leading change initiatives to meet strategic goals plus maximising hotel revenue.
**Main Responsibilities**:
Accurate administration and control of all Meetings, Events, Weddings & Group accommodation bookings for the hotel.
Takes enquiries for Meeting, Events, Weddings & Groups and converts them into sales.
Actively seeks when available, to interact with existing, potential, and new clients by show rounds and participation in fam trips.
To adhere to the policy regarding the enquiry handling and issuing and return of contracts.
Ensure our guests receive a first class, individual service.
To ensure that all Meetings, Events, Weddings & Groups files are kept updated.
To maintain good diary management to maximize on all sales opportunities.
To maintain all statistics and denials in line with procedure.
To ensure that all final details, payments, and requests are co-ordinated and finalised prior to events taking place.
Adhere to all company credit policies to ensure that all revenue expected will be received.
Maximise room hire potential throughout the year through a targeted seasonal approach.
To work with online sites to maximise revenue opportunity.
To identify new business leads which can be passed on to the Director of Sales.
Ensure a high level of product knowledge of this hotel and of competitor set activities.
Maintain databases and send out regular mail shots.
To communicate to the Events Manager any information that may impact the profitability.
Follows-up with guests to determine satisfaction; measures results and establishes strategies to improve the quality of the guest experience.
**Job Type**: Fixed term contract
Contract length: 12 months
**Salary**: £24,000.00 per year
Additional pay:
- Bonus scheme
**Benefits**:
- Discounted or free food
- Employee discount
- On-site parking
Schedule:
- 8 hour shift
Ability to commute/relocate:
- Manchester: reliably commute or plan to relocate before starting work (required)
**Experience**:
- Event Management: 1 year (preferred)
Reference ID: Conference & Events Coordinator
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