Customer Success Specialist

3 weeks ago


Broughton, United Kingdom Elevate Recruitment Limited Full time

**Customer Success Specialist**

**To £30k + benefits**

Customer Success Specialist is required for our client - an innovative software solution provider, who seek a motivated individual to work within its recently created Customer Interactions team within the professional services arm of this international company.

Customer Success Specialist can expect to be talking with customers to build strong relationships and assist in non
- technical support. You will work with new and existing customers to ensure they get the most out of the products through training and initialaccount setup. Therefore a background in Customer Service or as a Service Desk Analyst would be beneficial.

**Customer Success Specialist - Key Skills**
- Able to clearly gather, discuss and propose requirements to stakeholders
- Confident in a multi-skilled environment
- Able to monitor time spent on specific items requested by customers
- Excellent written and verbal communication skills
- Able to travel to customer sites or trade shows to assist in the sales cycle

**Desirable skills**
- Experience working within a customer success role at within the technology sector
- Experience in delivering projects (either individually or part of a team)

**Customer Success Specialist - Responsibilities**
- Regular contact with customers to build relationships, find potential pinch points and advise on potential enhancements
- Obtain and present business opportunities from initial fact-finding, specifying, quoting, scheduling and monitoring progress
- Assist in onboarding new clients
- Perform non-technical support tasks (1st, 2nd & 3rd line activities)
- Liaise with customers to clarify software enhancements
- Be capable and confident of performing product demonstrations
- Assist in other functions of the Customer Interactions Team as required
- Validate product roadmap with existing customers and obtain feedback on potential new developments
- Monitor customer data to identify potential upsell opportunities

Once up to speed, you will be expected to gather requirements from customers to produce work packages to pass to the development team and provide a liaison between the customers and the R&D team.

This is a fantastic opportunity to join a close knit team, working remotely in an interesting, dynamic and forward thinking organisation working in cutting edge development in a high tech environment. In return the successful applicant will enjoy a competitivesalary c£30K + excellent Benefits, a stimulating working environment and the opportunity to add new skills to your career experience.



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