Customer Service Support
3 days ago
Our client is a well-established IT Service Management company that works with some of the biggest organisations in the UK and delivers a fully integrated range of cloud, datacentre, connectivity and voice services.
Thanks to continued growth, they're now in a position to appoint a Customer Service Support Representative to join the team in Milton Keynes. This is a new, hybrid position, pivotal to the company's continued success and the perfect role for an ambitious anddriven individual, looking to be developed and progress within the business.
The Customer Service Support Representative is responsible for managing client monthly bill reports along with conducting monthly feedback calls and answering client bill queries. The representative will also manage day-to-day requests for clients as part ofongoing support.
Key Responsibilities
- Downloading of client billing data from network portals for analysis
- Running of anomaly analysis on client network billing
- Managing monthly calls with client base to run through bill anomaly findings
- Issue resolution for clients received by phone and via ticketing system
- Providing clients with technical advice on new hardware
- Tariff advice for clients travelling abroad or for profile changes
- Client Satisfaction Measurement and Complaint handling
- Hardware ordering and invoicing
This is a hybrid position and once fully trained you'll be able to work a split between the office and home.
Skills & Experience
Confidence, personality and being able to build good relationships are the most important assets to have in this role, there's lots of training provided so if that sounds like you and you can also bring the below skills then we want to talk to you
- Customer/Client Service experience
- Desire to work in a fast-moving environment
- Good attention to detail
- Ability to understand and adopt new technologies
- Excellent written and verbal communication skills
- Flexibility regarding out-of-hours availability to customers
- Driving license required due to the location
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