Client Advisor

3 weeks ago

London, United Kingdom Maison Valentino Full time

**Location**:
London

ID: 7776

WHY WORK FOR VALENTINO

Founded in Rome 1960, Valentino is an Italian Maison de Couture that aims to provide uniqueness to our customers through mastery, creativity, intimacy and care. As of today, Valentino counts about 4.000 colleagues in 30 different Countries all over the world. Every branch of the Valentino universe is nourished through passion, heritage and values that are constantly re-worked and steadily conveyed in an always contemporary way.

Under the Creative Direction of Pierpaolo Piccioli, Valentino designs, manufactures and distributes dreamlike creations including Haute Couture, Women and Men RTW, Valentino Garavani Accessories, Eyewear and Beauty. Our network fully embodies the essence of the Maison, by practicing the Italian hospitality culture with our distinguishing quality, uniqueness and care for details.

WHAT WE BELIEVE IN

Here at Valentino, We act as a Unique Community & Company. We strongly believe that HUMANISM is the core of our values and that only teamwork and mutual support will lead to achieve bigger and challenging goals. We act with integrity and respect towards both our Planet and our People. Our aim is to create costumer EMOTION and DESIRE because our future depends on our imagination and on being passionate about work as well as about life: every action you make brings you closer to your dreams.

We are currently seeking a highly motivated Client Advisor with a strong passion for creating an exclusive experience for our customers. We value results oriented individuals who have willingness to learn, always up-to-date on fashion trends and with a strong interest for our Brand and our Product.

**Responsibilities will include**:
Client

Master the Client Journey;
Create Customer emotion and desire;
Engage existing and prospect clients as per weekly plan defined by Store Management;
Deliver the Valentino Couture Service in an impeccable way in every phase (preparation for sale, welcome, exploring the client, presentation of the product, closing and farewell);
Focus on development and retention of existing clients, recruitment of new and potential ones;
Engage the client through every selling opportunity - walk in, private appointment, phone consignments;
Actively participates to the sales in partnership and OTO appointment routine.

Operations and Visual

Deal with all sales and after sales activities (boutique returns, end of season, customer returns, repairs, complaints;
Ensure product good maintenance, replenishment on the floor;
Know the warehouse stock of all categories in order to ensure re-stock shelves and maximize sales;
Respect administration and operations procedures;
Liaise with the In-Store Visual to follow display guidelines; verifies and reports all relevant information to store management.

**Qualifications**:
Must have strong retail experience
Excellent interpersonal and effective communication skills
Fluency in English is essential, second language is preferred
Be a team player with a pro-active attitude
High fashion knowledge
Ability to adapt to changing needs of the Company as necessary

HOW WE ARE

The Valentino Ecosystem is complex and interconnected. It is populated by many talents from different areas and with different attributes. We work hard to grow everyday both as a Maison and as individuals. Learning by doing and from mistakes, communicating transparently, inspiring sense of belonging, passion and engaging colleagues are the bases of our inclusive and multifaceted world.

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