Customer Care Advisor

1 week ago

Nottingham, United Kingdom The North Face Full time

Job Ad

**Salary: From £23.500, depending on experience**

**Hours**: Monday to Friday, 36.25 hours per week (between 8am and 6pm)

**Working style**: Hybrid and flexibility to work 15 days per year from abroad anywhere in Europe

**Location**: NG2 Business Park, Nottingham (must live within commutable distance)

VF Corporation is looking for an outstanding Customer Care Advisor fluent in Swedish to join our Customer Service Team in Nottingham.

VF is a global apparel company connecting people to the lifestyles they cherish through our family of iconic brands. At the heart of our journey lies our purpose: We power movements of sustainable and active lifestyles for the betterment of people and our planet. This is our purpose. It's the reason we come to work every day. Our purpose unites us and leads us to pursue our goals, together. This is our calling.

**Let’s talk about the role**

If you are fluent in verbal and written Swedish and English this is an exciting time to join our ever-growing eCommerce team that provides an exceptional service to our online consumers.

**How You Will Make a Difference**:
You will be delivering an unbeatable service to our Customers, being responsible for:

- Building a rapport with customers to help them with enquiries including; order taking, product information, tracking deliveries, returns, sizing and quality queries
- Discussing new products and managing multiple tasks to promptly resolve customer queries
- Identifying ways to improve processes in order to improve sales, brand loyalty and the customer service and experience
- Updating our computerised systems and working with marketing, retail and other teams to further improve customer service and satisfaction.

**Skills to success**
- Fluent in Swedish and English, able to communicate both verbally and in writing in a clear and concise manner
- Customer focused to achieve the best results for your customers and the business
- Flexible to meet the changing needs and varying deadlines of our business
- Able to work to customer service measures, metrics and KPIs within a service targeted environment.

**What’s in it For You**

We’re in the business of unleashing human potential, driven by the ideas, energy and commitment of our people. That’s why we offer comprehensive benefits that encourage mental, physical and financial well-being for all VF associates. When it comes to benefits, we’re the total package:

- A supportive feedback-based culture where respect and integrity guide us in what we do
- An inclusive international environment where people of diverse backgrounds, lifestyles and nationalities love working together
- Be part of an iconic lifestyle brand in a multi brand, multi countries organization
- 50% employee discount on all VF brands both in store and online
- Subsidised canteen and break out areas offering complimentary hot drinks
- Health Shield membership and access to numerous health and wellbeing initiatives
- Employee Assistance Program, offering access to free services such as Mental Health and wellbeing support as well as legal and financial advice.
- 25 days holiday (plus bank holidays) rising to 29 with length of service and your birthday off
- 12% contributory smart pension scheme (8% on us, 4% from you)
- Cycle to work scheme
- Free secure onsite parking and discounts with local public transport

**Free to Be, Inclusion & Diversity**

As a purpose-led, performance driven company, we strive to foster a culture of belonging based on respect, connection, openness and authenticity. We are committed to building and maintaining a workplace that celebrates the diversity of our associates, allowing them to bring their authentic selves to work every day.

As an equal opportunity and affirmative action employer, VF is committed to support disadvantaged groups whilst providing equal opportunities for both VF associates and applicants alike.

If you like what you have read and want to join our team then we would like to hear from you

**Job Types**: Full-time, Permanent

**Salary**: From £23,500.00 per year

**Benefits**:

- Canteen
- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Discounted or free food
- Employee discount
- Free parking
- On-site parking
- Referral programme
- Sick pay
- Store discount
- Transport links
- Wellness programme

Schedule:

- Day shift
- Monday to Friday
- No weekends

Ability to commute/relocate:

- Nottingham: reliably commute or plan to relocate before starting work (required)

Work Location: Hybrid remote in Nottingham

  • Customer Advisor

    7 months ago

    Nottingham, United Kingdom Switch Advisor Consultants Full time

    **About us** Switch Advisor Consultants is a small business in Nottingham. We are innovative, supportive and bold. Our work environment includes: - Modern office setting - Casual work attire - On-the-job training - Safe work environment - Provides the best service, taking care of all phases of the selling ceremony: welcoming, understanding customer’s...

  • Customer Service/sales Advisor

    7 months ago

    Nottingham, United Kingdom Switch Advisor Partners Full time

    **About us** Switch Advisor Partners is a small business in Nottingham. We are inclusive, creative and customer-centric. Our work environment includes: - Growth opportunities - Safe work environment - On-the-job training - Company perks Customer Service/Sales Advisor This is a full-time position from Monday-Friday. Immediate start date. **Duties**: -...

  • Customer Care Advisor

    1 day ago

    Nottingham, United Kingdom JPB Personnel Full time

    **Customer Care Advisor - Nottingham** **Up to £23K Per Annum** Our Client is a specialist business within their sector and are looking to grow their team with the appointment of an experienced Customer Care Advisor. We are one of the fastest growing and exciting businesses in the UK right now. Having doubled in size in recent years to over 1,000...

  • Customer Care Advisor

    7 months ago

    Nottingham, United Kingdom Entain Full time

    **About The Role**: Entain is one of the world’s largest sports betting and gaming groups, operating both online and in the retail sector. With offices across five continents and licences in more than 20 countries, we operate some of the most well-known and iconic brands in the industry with more than 250 years of combined history - names such as...

  • Customer Care Advisor

    1 day ago

    Nottingham, United Kingdom Mulberry Recruitment Full time

    **Customer Care Advisor** **Location: West Bridgford** **Salary: £20,000 - £23,000 + Benefits** **Hours: Monday - Friday** The UKs fastest growing and most innovative group of fire life safety and security service providers providing protection to customers’ property and people. You will play an essential role in providing an effective and...

  • German Speaking Customer Care Advisor

    1 hour ago

    Nottingham, Nottingham, United Kingdom VF NORTHERN EUROPE Full time

    Are you a German speaker looking for a challenging role in customer service? Do you have excellent communication skills and a passion for delivering exceptional customer experiences? We're looking for a talented Customer Care Advisor to join our team in Nottingham!About the RoleThis is a fantastic opportunity to work for a global apparel company, connecting...

  • Customer Service Advisor

    2 weeks ago

    Nottingham, Nottingham, United Kingdom VF CORPORATION Full time

    About the RoleWe are seeking an exceptional Customer Care Advisor to join our dynamic eCommerce team in Nottingham. As a key contact for customers, you will deliver outstanding service via email, telephone, and online chat, providing personalized responses and exceeding customer expectations.As a Customer Care Advisor, your primary responsibility will be to...

  • Customer Care Advisor

    4 days ago

    Nottingham, United Kingdom Entain Full time

    **About The Role**: Entain is one of the world’s largest sports betting and gaming groups, operating both online and in the retail sector. With offices across five continents and licences in more than 20 countries, we operate some of the most well-known and iconic brands in the industry with more than 250 years of combined history - names such as...

  • Customer Care Advisor

    1 day ago

    Nottingham, United Kingdom NutraTech Ltd Full time

    We are looking for a conscientious, caring person to join our award winning Customer Care Team and provide support to our members. Delivering excellent customer service is our top priority and we pride ourselves on going the extra mile. In addition to your main customer care responsibilities, you may also have ad hoc projects to deliver. These could...

  • Customer Care Advisor

    6 days ago

    Nottingham, United Kingdom Entain Full time

    We’re Entain. Our vision is to be the world leader in sports betting and gaming entertainment by creating the most exciting and trusted experience for our customers, revolutionising the gambling space as we go. We're home to a global family of more than25 well-known brands, and with a focus on sustainability and growth, we will transform our sector for our...

  • Customer Service Advisor

    1 week ago

    Nottingham, United Kingdom Cherry Professional Limited Full time

    **Customer Service Advisor - Temporary to Permanent-- £10.09 per hour** Cherry Professional are recruiting for a** Customer Service Advisor** for a vibrant, client based in Nottingham. This is an exciting opportunity to join a dynamic Customer Service team who are growing due to business requirements **Responsibilities**: Be able to investigate and solve...

  • Customer Service Advisor

    4 days ago

    Nottingham, United Kingdom Cherry Professional Limited Full time

    **Customer Service Advisor - Temporary to Permanent-- £10.09 per hour** Cherry Professional are recruiting for a** Customer Service Advisor** for a vibrant, client based in Nottingham. This is an exciting opportunity to join a dynamic Customer Service team who are growing due to business requirements **Responsibilities**: Be able to investigate and solve...

  • Customer Service Advisor

    7 months ago

    Nottingham, United Kingdom Enva Full time

    **Location**: Nottingham (Colwick), England **Customer Service Advisor** Location Nottingham (Colwick) Department National Job Type Full time Contract Type Permanent **Customer Service Advisor** We are looking to recruit, a Customer Service Advisor to join our existing team at our site in Colwick working Monday to Friday, 08:00am - 17:00pm. **The...

  • Customer Advisor

    6 days ago

    Nottingham, United Kingdom B&Q Full time

    **About the role** **Part time - 24 hours per week - **Permanent** **Shifts available Monday - Sunday, 7.00am - 10.00pm** **£9.20 per hour** We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and confidence they need to create a home they’ll love. Join us as a Customer...

  • Customer Service Advisor

    4 days ago

    Nottingham, United Kingdom Pertemps Network Group Full time

    Based at East Midlands Airport (DE74 2SA), this Customer Service Advisor vacancy is an Airport Security Operative based role, in which you will be required to perform airport passenger screening duties on airport employees and passengers at security control point We are looking for passionate people who can provide the very best in Customer Service. For...

  • Customer Relations Advisor

    7 months ago

    Nottingham, United Kingdom Hunter Dunning Full time

    Location East Midlands - Type Permanent - Salary Salary up to £27,000 + 26 days holiday - Ref 14406 **Customer Relations Advisor Job in Nottingham** Our client build high quality developments across the North of England and do operate throughout 10 offices. They are now looking for a Customer Relations Advisor for their office in Nottingham. **Role &...

  • Customer Services Advisor

    7 days ago

    Nottingham, United Kingdom Connells Group Full time

    We’re looking for a highly motivated** **Customer Service Advisor** to complement our fantastic team in our Lettings Support Centre in **Nottingham.** As a Customer Service Advisor you will provide** **property management** **and **tenancy administration support services** **to branches, landlords and tenants. We offer a clear, defined career path,...

  • Customer Service Advisor

    6 days ago

    Nottingham, United Kingdom Future Engineering Recruitment Ltd Full time

    **Customer Service Advisor** **Nottingham** **£20,000 - £21,000 Basic + Good Working Environment + Stability + Security + Healthcare + Pension + Great Package** Are you a customer service advisor with experience working in a technical environment looking to work for a company that can offer you job security and where you are valued? Work for an industry...

  • Customer Service Advisor

    7 months ago

    Nottingham, United Kingdom Enva Full time

    **Customer Service Advisor** We are looking to recruit, a Customer Service Advisor to join our existing team at our site in Colwick working Monday to Friday, 08:00am - 17:00pm. **The Role** **Responsibilities will include**: - Answering incoming telephone calls - Processing customer enquiries - Taking customer payments - Setting up new customer orders on...

  • Customer Advisor

    7 days ago

    Nottingham, United Kingdom B&Q Full time

    **About the role** **Part time - 15 hours per week - **Permanent** **Shifts available: Monday - Sunday, 5.00pm - 10.00pm** **£10.10 per hour** We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and confidence they need to create a home they’ll love. Join us as a Customer...