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Team Leader

4 months ago

London, United Kingdom Smart Security Services Full time

'''Duties'''

To manage the day to day operational requirements of the contract in line with customer and contractual expectations by leading the site Fire and Security team and providing support to the Shift Coordinator.
- Lead and manage a team of employees in a fast-paced Cooperate environment
- Train and develop team members on proper procedures and operations process
- Collaborate with other departments to ensure smooth operations and customer satisfaction
- Handle customer inquiries, complaints, and special requests in a professional manner
- To be the initial customer contact for all daily operational security, Fire, Health and Safety related matters across all sites within the contract.
- Ensure compliance with KPI requirements, minimising associated risks to the Company and to the Customer.
- To provide first line response to all incidents, fire, security and health & safety and manage these in accordance with laid down procedures.
- Ensure manning of all sites is at required levels, with regular shift patterns worked by trained and qualified staff.
- Ensure, all staff work in safe conditions, acting upon all reports of accidents and faults, and that staff carry out their duties in accordance with procedures and policies.
- To provide operational and management support to all sites within the contract.
- ensuring that all staffs are fully trained and competent in their roles and carrying out their required duties.
- equipment is managed, used, monitored and report defective in accordance with policies and procedures.
- all incidents are managed and respond to in accordance with policies and procedures.
- Conduct regular operational emergencies exercises to include, fire alarm activation drills, Lock downs, workplace violence, power outage, flood, security incidents, medical emergency etc.
- Direct report will be security officers

**Staff Management**
- Ensure, appropriate motivation, development and training of staff to meet contractual needs and individual needs where required.
- Ensure all staff carry out their duties in accordance with procedures and policies.
- Establish and manage a security section which is well turned out, motivated, well-informed, focused and clear about its role and objectives.
- Maintain fair and consistent disciplinary procedures up to level of initial investigation and recommend next level of action to the Shift Coordinator.
- Ensure that all staff grievances are dealt with according to Company procedures.
- Effectively manage and reduce absence.

'''Qualifications'''
- Previous experience in team management, preferably in the Security industry
- Strong knowledge of food safety regulations and best practices
- Excellent leadership skills with the ability to motivate and inspire a team
- Ability to use all Microsoft products and be able to create spreadsheets and managing data
- Ability to work well under pressure in a fast-paced environment
- Exceptional communication and interpersonal skills
- Detail-oriented with strong organizational skills
- Experience of dealing with a range of HR issues
- Effective decision making

Please submit your resume highlighting your relevant experience for consideration.

**Salary**: £17.00-£18.00 per hour

Expected hours: 42 per week

**Benefits**:

- Additional leave
- Bereavement leave
- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Employee stock ownership plan
- Employee stock purchase plan
- Free flu jabs
- Life insurance
- Sick pay
- Transport links

Flexible Language Requirement:

- English not required

Schedule:

- 12 hour shift
- Day shift
- Night shift

**Experience**:

- Supervising experience: 1 year (required)
- Customer service: 1 year (required)
- Management: 1 year (required)

Licence/Certification:

- Driving Licence (preferred)

Ability to Commute:

- London (required)

Ability to Relocate:

- London: Relocate before starting work (required)

Work Location: In person

Application deadline: 27/02/2024
Reference ID: Team Leader ClientFacing
Expected start date: 18/03/2024