Welcome Worker

2 weeks ago

Edinburgh, United Kingdom The Salvation Army Full time

**Please note; This is a 12 month Fixed Term position with the potential to extend.**

**Working hours**:40 hours per week (4 on/4 off)

**Interview Date**:To be confirmed

**JOIN OUR TEAM**

**Do you want to make a difference?**

**Are you passionate about supporting people to make positive changes in their lives?**

The Salvation Army in Edinburgh provides support for people who are experiencing homelessness and have multiple and complex needs. Our role is to provide a safe place to stay and access support. The service delivery model is rooted in the harm reduction approach, based on trauma informed practice, strength based and person-centred approaches.

We are looking to recruit a highly motivated **Night** **Welcome Worker** (known internally within The Salvation Army as Night Concierge) to join our team. The role will work towards longer term independent living and change the face of homelessness.

**Key Responsibilities**:
Front of house duties:

- including ensuring clients are signed in and out of service
- managing queries, phone calls and visitors to service
- record messages and update logs
- manage enquiries relating to available accommodation and facilitating access to emergency accommodation if required
- Motivation towards supporting homeless individuals to achieve focussed and positive life outcomes.
- The ability to form positive, supportive and motivating relationships.
- Excellent customer service skills
- Experience of managing a busy front office environment including dealing with telephone and face to face enquiries
- Excellent planning, organising and time management skills
- Skills in IT use including Microsoft
- Ability to work within the ethos of The Salvation Army with regard to delivering services to vulnerable people without discrimination

**In the job profile you will find the criteria required for the role please make sure that you address this in your supporting statement as this forms the basis of our shortlisting.**

**Promoting equality in the workplace and as a disability confident leader scheme employer, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy.

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