Welcome Worker

1 month ago

Edinburgh, United Kingdom The Salvation Army Full time

12 months maternity cover

The Pleasance Lifehouse, Edinburgh EH8 9UE

JOIN OUR TEAM…

 Do you want to make a difference?

 Are you passionate about supporting people to make positive changes in their lives?

 We are looking for a compassionate, confident and dynamic person as our Welcome Worker (Internally known within The Salvation Army as 'Concierge') who wants to make a difference in the lives of homeless people. Our role is to provide a safe place to stay and to access support for people who have substance use issues and complex needs. The service delivery model is rooted in the harm reduction approach, based on trauma-informed practice, is strength-based and uses person-centred approaches.

 Key Responsibilities:

  • Controlling safe and secure entry into the building and ensuring clients are signed in and out of the service.
  • Managing queries, phone calls and visitors to the service.
  • Managing and maintaining records and messages on client and service logs.
  • Managing enquiries relating to available accommodation and facilitate access to emergency accommodation if required.
  • Working with enthusiasm and compassion towards supporting homeless individuals to achieve focused and positive life outcomes.

The successful candidate(s) will be able to demonstrate:

  • Excellent customer service skills and the ability to form positive, supportive and motivating relationships
  • Experience of managing a busy front office environment including dealing with telephone and face to face enquiries
  • Excellent planning, organising and time management skills
  • Skills in IT use including Microsoft
  • Ability to work within the ethos of The Salvation Army with regard to delivering services to vulnerable people without discrimination

Benefits:

25 days annual leave + bank holidays; a contributory pension scheme; season ticket loan; an employee assistance programme

 Closing date: Sunday 12th January 2024.

 In order to complete your application please download and read the job profile and any other attachments.

 In the job profile you will find the criteria required for the role please make sure that you address this in your supporting statement as this forms the basis of our shortlisting.

 Appointment subject to satisfactory references, proof of right to work in the UK and a satisfactory Disclosure Scotland/PVG Scheme Check.

 We reserve the right to close this advert earlier if we feel that we have received sufficient applications.

Promoting equality in the workplace and as a disability confident scheme employer, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy.

 

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