Passenger Handling Coordinator

2 months ago


Aberdeen, United Kingdom Noordzee Helikopters Vlaanderen Full time

Job Summary

The Passenger Handling Coordinator is responsible for the entire passenger handling flow: They assist the passengers in check-in, safety briefing, boarding and security. They are the liaison between our customer, the base handling agent and NHV operations.
- Respons. & areas

The Passenger Handling Coordinator primary accountabilities & responsibilities are:

- Coordinate and take responsibility in the full passenger handling
- Work closely in cooperation with the in house teams (check-in, security, boarding, luggage handling)
- Guide passengers to and from the safety briefing room
- Assist passengers at arrival and departure of the aircrafts
- Assist and solve problems during the process of departures and arrivals
- Ensure a safe environment for the passengers in the terminal
- Assist the Base Manager in passenger handling, understand contract requirements and customer expectations
- Be familiar with all aspects of the company policies
- Excellent customer service
- Promote company values
- Experience
- Minimum 2 years work experience
- At least 1 year of aviation and relevant operational experience-desirable
- Languages: professional level of English (understanding - speaking - writing)
- Previous experience in off-shore logistics is a plus
- Living in or close to Aberdeen
- Vantage experience - desirable
- Skills
- You’ll work in Aberdeen, 5 days a week. Weekend work may occur.
- Due to unforeseen external factors e.g. weather delays, technical aircraft etc you are flexible and prepared to change or extend the hours of working to suit the operation of the day**.**:

- **Must be able to obtain a basic Disclosure Scotland Certificate.**
- What we offer
- You'll be welcomed in a young and exciting company. Based on your skills and competences, you'll be offered a competitive salary with extra legal benefits.
- The opportunity can be taken to widen your knowledge and skills.



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