Graduate Sales Co-ordinator

**Location**:Staplehurst, Kent

**Salary**: Circa £25k, DOE

**Hours**: 40hrs, Monday - Friday

**Contract**: Full time, Permanent

**Extras**: Generous benefits package including:

- Competitive pay rates
- Enhanced pension contributions
- Quarterly staff bonus scheme
- Company sick pay scheme
- Employee referral scheme
- 2 x death in service cover
- Competitive holidays
- Cycle to work scheme
- Free on-site parking
- Training and development

**About Us**:
Magnetic Shields Limited is the global leader in the design and manufacture of magnetic shielding products and shielded rooms across a variety of sectors and industries. Our continued growth and ongoing investment mean we now have a brand-new factory unit which will double our production capacity and throughput. This period of expansion is a very exciting time for the Company and we are keen to speak to applicants interested in joining our sales team in a new role as **Graduate** **Sales Coordinator**

**About the Role**:
Joining a well-established, close-knit team, this entry level position will involve dealing with incoming repeat business, ‘warm leads’ and new enquiries. It is a complex role which demands real attention to detail. After a period of training, you will be able to produce accurate quotations for our customers, process orders and raise production paperwork within our MRP system. This is a customer focused position which demands a professional level of customer service and effective communication is vital. You will be supporting and working with colleagues to both maintain and grow customer relationships in line with company strategy. Following training you will be allocated your own group of customers and will become responsible for these customer accounts.

**The Role**:

- Building and maintaining positive customer relationships; listening to customer requirements with allocated customer groups to develop understanding of their potential needs and identifying potential sales opportunities
- Working closely with internal colleagues (physicists, CAD and production teams, etc.) to agree/define the technical aspects of quotations, generating accurate bill of materials, routing and work order information
- Providing updates to customers on open orders and quotation status; proactively managing the customer expectations in relation to any changes to technical aspects or delivery dates, dealing with any issues as appropriate and escalating accordingly, whilst maintaining the MRP system (Progress Plus) accordingly
- Updating internal systems to ensure new and repeat quotes are entered, acknowledged correctly and concisely, providing a full record from initial enquiry to fulfilled order
- Continually developing an in-depth knowledge of materials and production methods to provide the best solutions to our customers
- Assisting the rest of the team on following up quotations and with their daily administrative requirements

**The person**:

- Educated to degree level standard, ideally from a technical bias such as engineering, physics etc.
- Strong communication skills are essential so experience of having worked within a customer facing environment is required, as is a natural ability to interact professionally and confidently with the variety of different customers
- A positive and resilient attitude towards resolving problems and ensuring good customer service
- Attention to detail; accuracy in a commercial and technical environment
- Technically biased with the ability to learn and interpret technical/engineering drawings and information
- Excellent IT skills, including Word, Excel and Power Point
- Highly organised in approach and able to work under pressure, dealing with multiple tasks in a busy environment
- Dealing with any issues in a calm, professional manner and escalating when appropriate
- Enthusiastic, self-motivated and determined
- Whilst able to operate independently, the ability to work as part of a team is essential

We know that the most valuable aspect of any business is its people, and we are looking to recruit the next generation of our workforce

**Job Types**: Full-time, Permanent

**Salary**: £25,000.00 per year

**Benefits**:

- Company pension
- Life insurance
- On-site parking
- Transport links

Flexible Language Requirement:

- English not required

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme

Ability to commute/relocate:

- Staplehurst: reliably commute or plan to relocate before starting work (required)

**Education**:

- Diploma of Higher Education (preferred)

**Experience**:

- customer facing: 1 year (required)
- technical background: 1 year (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person

Reference ID: BV/LH110823