Concierge Associate

2 weeks ago

London, United Kingdom Peloton Full time

**ABOUT THE ROLE**

**YOUR DAILY IMPACT**
- Provide the highest level of customer service to members, prospective members, and guests
- Handle all pre-arrival arrangements, including but not limited to nearby hotel accommodations, parking garages, and directions
- Acquire extensive knowledge of the premises and the nearby venues and businesses to make the most suitable recommendations
- Act as a point of reference for members who need assistance throughout the studio, attend to their needs, guide them in the accurate direction or direct them to the right person
- Handle member advance booking for notable classes (Birthdays, milestones, anniversaries, etc.)
- Pull reports of members travelling to studios celebrating milestones through zingfit and looker
- Partner with Member Experience, Front Desk, and Stagehands for any milestones, first-timers, high profile guests to prepare gift bags and studio swag
- Walk members through our class types offered, instructors, class packages, promotions, or upcoming events finding them the best in-studio experience
- Provide tours for new members, VIPs, high-profile guests as well as all scheduled tours in-studio
- Responsible for Drift Chat communication and transferring member requests to the correct departments as needed
- Respond to members and requests specific to concierge through Zendesk
- Assist with any member-organised in-studio meetups - helping to keep them engaged with a strong sense of delight, relationships, and community
- Help build surprise and delights for members with before, during, and post member visits with the help of fellow studio departments
- Think creatively about ways to improve the Peloton experience for our members every day in-studio and solve problems, share ideas, and implement

**YOU BRING TO PELOTON**
- Meaningful work experience in the customer service/hospitality industry
- Concierge experience and fitness experience is a plus
- Strong interpersonal and relationship-building skills
- Must have excellent interpersonal skills and strong time management skills
- Must have outstanding customer service and problem-solving skills
- Must be able to work a flexible schedule that includes weekends, holidays, early morning (5AM) and late evening (10PM), adapting to meet the needs of the business

LI-SW3

**ABOUT PELOTON**:
At Peloton, we motivate the world to live better. "Together We Go Far" means that we are greater than the sum of our parts, stronger collectively when each one of us is at our best. By combining hardware, software, content, retail, apparel, manufacturing, Member support, and so much more, we deliver an exhilarating fitness experience that unlocks our members' greatness. Join our team to unlock yours.
- Peloton does not accept unsolicited agency resumes. Agencies should not forward resumes to our jobs alias, Peloton employees or any other organization location. Peloton is not responsible for any agency fees related to unsolicited resumes._

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