Technical Support Engineer

3 weeks ago

Widnes, United Kingdom First Military Recruitment Full time

**LT52: Technical Support Engineer**
**Location**: Widnes
**Salary**: Competitive DOE
**Overview**:
First Military Recruitment are currently seeking a Technical Support Engineer on behalf of one of our clients.
To provide technical support to customers deploying Microwave Transmission systems, supporting customer test acceptances and managing technical queries and solutions in cooperation with the central help desk.
**Duties and Responsibilities**:

- Remote customer support, analysing technical questions on already deployed systems.
- Support Central Help Desk analysis collecting and forwarding all the required information in a structured way.
- Perform detailed and thorough analysis of the gathered information filtering technical issues to be escalated to Central Help Desk, being able to solving most of the basic issues.
- Piloting/interoperability testing of equipment into customer networks.
- Supporting the acceptance phase required to verify the functions, features, performance, interworking, conformance and quality of equipment in front of the customer.
- Manage NMS and OSS systems on Linux/Unix platforms.
- Support Radio Link Planning activities, including calculation with various tools of link budgets and propagation.
- IP Network design and troubleshooting.
- Supporting technical sales department for Customer feature workshops/demonstrations on new/extended feature sets.

**Skills and Qualifications**:

- Degree in Electrical or Telecommunications or equivalent.
- 3-5 years of relevant experience in Telecom sector preferred.
- Planning, organisational, analytical, decision making and problem solving skills.
- Detailed knowledge of telecommunications network equipment.
- Detailed knowledge of telecommunications standards and practises.
- Knowledge on Unix/Linux preferred.
- Knowledge of Network management systems and techniques.
- Knowledge of IP and TDM technology.
- Excellent English verbal, written and presentation skills.
- Self-motivated with the ability to work under pressure.
- Diplomatic and positive approach to problem solving.
- MS office including Excel and Access.
- Cisco CCNA/P preferred.

**Location**: Widnes
**Salary**: Competitive DOE

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