2 X Customer Care Officers
3 weeks ago
Are you interested in renewable energy? Then this may be the role for you
**Your new company**
A leading energy supplier that is trialing a new way of renewable energy
**Your new role**
As a Customer Care Officer you will be integral to the trial, being the key point of contact for all gas customers within the pilot and surrounding areas, they will make a valuable contribution to the quality of customer service offered during the pilot.
**What you'll need to succeed**
- A driving licence is essential for this role.
- Strong Communication Skills, in order to communicate with people of all ages and backgrounds.
- Strong presentation skills, with the ability to present technical concepts to a wide range of audiences.
- Experience of building and effectively managing relationships with customers and stakeholders at all levels.
- Effective Negotiation Skills.
- Experience of dealing with difficult customers and conflict resolution skills.
- Flexibility to support the needs of the business.
- Ability to adapt to individual's needs at all levels.
- Ability to organise, support and facilitate delivery of public events.
**What you'll get in return**
- A competitive salary from £23,500 per annum
- Career development in a new energy field
- 40 hours per week
- Up to 5% bonus (dependent upon achievement of set targets)
- 25 days annual leave (plus recognised bank holidays and 2 half days over the Christmas period)
- SSP for first 7 calendar days then occupational sick pay
- A generous stakeholder 5/10 pension scheme
- Flexible benefits and salary sacrifice options... from discounts on a variety of UK attractions, gym membership, restaurant discounts, experience days...and much more
- An array of fantastic family
- friendly policies such as 6 weeks' paternity leave (for eligible employees) and 6 months' full pay for employees on maternity leave (for eligible employees), as well as shared parental leave and many more
**What you need to do now**
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.
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