Senior Practitioner

5 months ago


Edinburgh, United Kingdom Penumbra Full time

**Location: National Across Scotland**

**Salary: £26,197 - £30,523 per annum (£13.43 - £15.65 p/h equivalent)**

**Full time (37.5 hours p/w) - Permanent**

If you are looking for a rewarding career and to work within an epic team that will help you grow and thrive, then you have come to the right place. Working within our Self Harm Network you can start your day knowing what you do really does make a difference

As a Live Chat Senior Practitioner, you will recruit and lead a nationally based team of Volunteers who support our online chat function. Working with the Service Manager, peer practitioners and your team of volunteers you will ensure our Live Chat function provides immediate access to support for people who Self-Harm. You will work to support the team with delivering remote, quick support for people who Self-Harm.

The Live Chat support people to manage their distress, discuss issues around their Self-Harm and explore alternative coping strategies. You will also play a key role in ensuring data and outcomes are measured and reported so that learning can be shared. You will have a key role in working with partners to further support the development and growth of the service. You will also ensure that all service-related records and systems are maintained accurately using proficient IT skills, and that information is gathered and provided so all reporting requirements of agreed key performance indicators are met in a timely manner.

As a mental health charity, we really value the wellbeing of our staff. That’s why we want you to know that you’ll be joining a friendly team, who will give you a supportive environment to help you thrive in your role, including all the training you need to feel confident and equipped.

We can offer you a tonne of employee benefits, and we can promise you’ll be inspired by some pretty amazing humans every single day. We will support you on your own career path; developing new skills, accessing formal and informal learning experiences and providing opportunities to put your continual progress into practice.



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