Service Desk Operator

2 weeks ago


Carlisle, United Kingdom Cumberland Building Society Full time

Our Service Desk Operators deliver an exceptional customer experience, providing support to our people for all things IT related.

We strive to meet, exceed and continuously improve the standards and quality of customer service we provide and we are on the lookout for someone to join our dynamic team.

**About the role**:
Liaising with people in all areas of the business, you will:

- Provide day-to-day support to our people across all of our IT systems and hardware
- Resolve service desk calls by prioritising and dealing with these in accordance to defined Service Level Agreements
- Carry out IT operations processing which ensures delivery of an effective and efficient IT service
- Assist the Service Desk Manager with the project management and implementation of new systems and hardware.
- Challenge and improve processes to ensure a high level of productivity

**About you**:

- Have excellent organisation, accuracy and communication skills
- Be a self-motivated achiever who gains satisfaction from providing excellent customer service and problem solving
- The ability to work to deadlines and able to carry out tasks and projects, both as part of a team and on your own initiative
- Have an appetite for continual service improvement
- Hold a full UK driving licence

This role requires some flexible working due to the nature of the role with the working week providing support Monday - Saturday on a rotational shift basis.



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