Reception Supervisor

The Oakwood Surgery

JOB TITLE: Reception Supervisor

REPORTS TO: Practice Business Manager

HOURS: To be agreed

Job Summary

To be responsible for the day-to-day supervision of all reception and admin staff, helping to ensure the smooth running of the reception following all procedures and protocols as set by the surgery.

Supervisory Role
- Induction and training of all new staff
- Ensure adequate staffing levels, approve annual leave and organising rotas
- Manage day to day issues that may arise within the reception/admin team

Reception Duties
- Covering reception when needed, dealing with enquiries from patients both face to face and via telephone
- Booking appointments
- Dealing with electronic post
- Coding diagnosis’s and other important information onto patients records
- Supporting QOF

Senior Admin Duties
- Dealing with prescription queries and on-line prescription requests
- Adding, amending or removing medication as advised by letters received via hospital correspondence

Person Specification
- 2 years’ experience of working in an NHS/pharmacy setting
- Previous experience of working in a supervisory role is desirable but not essential
- Must have a clear understanding of issuing prescriptions
- Good communication skills with both other team members and patients

Confidentiality
- In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
- In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential
- Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

**Salary**: From £10.72 per hour

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Doncaster: reliably commute or plan to relocate before starting work (required)

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- NHS/Pharmacy setting: 2 years (preferred)
- Administrative experience: 2 years (preferred)

**Language**:

- English (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person