Front of House Receptionist

2 weeks ago


Middlesbrough, United Kingdom Skins & Needles Tattoo Studio Full time

The Front of House Host is a key member of the team, they deliver excellent customer service, contribute to a positive studio atmosphere and

Our Front of House Receptionists are key members of the team, they deliver excellent customer service, contribute to an electric studio atmosphere, and are there firsthand for all of our artists.

Skins and Needles is looking for someone who has customer relations at the forefront of their mind, confident in taking responsibility for the management of customer bookings/appointment times, speaking to other members of staff and other key responsibilities that are, but not limited to:

- Assisting and supporting all clients and visitors whilst they are on the premises, whilst ensuring our key customer services values are maintained
- Having the ability to build and maintain strong relationships with members of staff, engaging and motivating them to achieve successful business objectives in the short, medium and long term
- Support and show the studio values (professionalism, teamwork and a can-do attitude)
- Ensure the front of house and surround areas are clean and tidy, maintain expected overall hygiene standards
- Supporting all members of staff with guidance and direction if and when required
- Establish and maintain client relationships to a consistently high standard
- Professionally address and manage any queiries, complaints and/or questions with the ability to know when to escalate this to management
- Support and help maintain our social media presence via various channels, help produce and implement across all appropriate platforms
- Ensure all client/visitor details and appropriate documentation is correctly filed, additionally inform
- 1 year’s experience minimum of a customer service facing role
- A genuine passion for customer care and bespoke work
- Managing and maintaining multiple appointments for multiple clients
- Confident in cash handling
- Report daily to management on shift
- Excellent attention to detail and a creative eye
- A passion for the tattooing and body modification industry
- Knowledge of the tattooing industry and various styles of artwork
- The ability to be organised with excellent communication skills and creativity in your approach
- Confident with speaking on the phone with the ability to support and advise customers with enquiries
- 1 year’s experience minimum with the Microsoft Office Package
- 1 year’s experience using Servicem8 (not essential)

**Salary**: £9.50 per hour

**Job Types**: Full-time

**Benefits**:

- Casual dress
- Company events
- Pay review

**Job Types**: Full-time, Permanent

**Salary**: £9.50 per hour

**Benefits**:

- Casual dress
- Company events

Schedule:

- 8 hour shift
- Day shift
- Night shift
- Weekend availability



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