Initial Enquiries Advisor

4 weeks ago


Remote, United Kingdom The Property Ombudsman Full time

A fantastic opportunity has arisen to work within the Initial Enquiries Team at The Property Ombudsman (TPO) as an Initial Enquiries Advisor.

**Salary: £20,473.80**

Do you have excellent administration skills with a passion for providing a service which put the consumer at the heart of the process? Then we want to hear from you.

**About us**

The Property Ombudsman provides a free, impartial and independent service, helping to resolve disputes between Consumers and Property Agents. We are the largest Ombudsman scheme in the sector and the only one to operate Codes of Practice to raise standards and share best practice in the industry. As a not-for-profit organisation we have been providing a free to use and impartial dispute resolution service since 1990.

**Key Responsibilities**

With a passion for excellent customer service and standards, you will ensure that the service you provide has the consumer and agents at the heart of our work. The ability to build effective relationships and rapport with consumers and agents is critical in providing an effective service.

Resilience is a key attribute when dealing with complaints, you will need to show determination and compassion, whilst remaining impartial, often in the face of direct and personal challenge. You will have the ability to demonstrate empathy, whilst maintaining transparent, direct and diplomatic communications.

You will be capable of delivering quality, consistently and under pressure within quality and output performance targets.

Good computer skills and attention to detail are essential in our fast-paced environment. We are looking for a committed team player, who can work well under pressure, supported by a friendly team.

**What we are looking for**

GSCE level education or equivalent working experience

Excellent communication skills

Experience of complaints handling/customer service

Excellent IT skills

Ability to maintain rapport with challenging consumers and agents

Empathy and emotional intelligence

Customer focused approach

Ability to consistently pay attention to detail and maintain consistency in quality of work

Positive can-do attitude

Ability to work under pressure and manage high workloads

Resilience

A proven ability to work collaboratively and achieve results whilst working remotely.

Experience of live logging of calls (desirable)

Property knowledge (desirable)

**How to apply**

**TPO Values Statement**

TPO values the benefits of diversity and inclusion to society and our service. We are committed to the equal treatment of all current and prospective employees and do not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.

**Job Types**: Full-time, Permanent

**Salary**: From £20,473.80 per year

**Benefits**:

- Additional leave
- Company pension
- Life insurance
- Sick pay
- Work from home

Schedule:

- Monday to Friday

Work Location: Remote

Application deadline: 14/07/2023


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