Technical Support Advisor

**RESPONSIBILITIES**

As a **Technical Support Advisor, **you will
- Understand customer needs and identify the root cause of any faults with the service
- Identify and rectify faults, liaising with our suppliers and other department members
- Ensure effective and timely communication is maintained with the customer throughout the life of faults
- Identify customer delivery issues during the fault cycle and escalate appropriately
- Maintain up-to-date and accurate customer information
- Communicate with our suppliers to swiftly resolve any customer faults/issues following clearly set out escalation points

**REQUIRED SKILLS AND EXPERIENCE**

To be considered for the **Technical Support Advisor **role, you will need
- Good problem-solving skills and ability to deliver consistently to tight timescales and changing priorities
- Ability to learn new technologies and terminology quickly
- Be organised, self-motivated and reliable
- Enjoy working in a busy office environment, but also work well alone
- Use their own initiative and have close attention to detail
- Be confident, personable and driven

**Job Types**: Full-time, Permanent.

**Salary**: £24k - £26k per year (depending on experience).

**Benefits**:

- Company Pension
- Medicash
- AIG Smart Health
- Bike-to-work Scheme

Schedule:

- Monday to Friday 9 am to 5 pm

Work Location: Office based (BL6)

**Job Types**: Full-time, Permanent

**Salary**: £24,000.00-£26,000.00 per year

**Benefits**:

- Company pension

Schedule:

- Monday to Friday

Work Location: In person

Reference ID: Technical Support Advisor