Client Relationship Manager
3 days ago
**Client Relationship Manager**
**Location**: Brighton, East Sussex (Open to hybrid working)
**Job Type**: Full Time, Permanent
**Salary**: £24,900 - £31,125 per annum
**Benefits**: Healthcare, pension, local discounts and annual holiday accrual
**About you**:
As an ambassador of Vero Screening your focus is to promote a relationship of transparency and collaboration with our clients. Nurturing both new and old partnerships, you';ll work with foresight to anticipate challenges, identify opportunities for growth and are accountable for the delivery of contractual obligations and seamless deliver of our services.
On a day-to-day basis you';ll schedule and carry out check-ins with clients, provide feedback, resolve complaints, and obtain projections for upcoming work. Working in partnership with clients you';ll provide regular reporting of MI and conduct performance reviews to identify areas for improvement.
**Success factors**
Working with a diverse portfolio of Clients, to deliver in this role you need be able to:
Hold professionalism when managing challenging and complex conversations
Confidently deliver professional presentations with an ability to engage and adapt to an audience
Independently create plans and prioritise workload to meet deadlines
Be effective, efficient, and professional when communication and seeking solutions
Be thorough when accomplishing tasks and meticulous with approach
Work consultatively and proactively to seek opportunities for business growth
**To be successful in this role you';ll need**:
2+ Years'; experience in an account/ relationship management role that includes
Utilising reports and statistics to forecast
A core understanding of contracts and service level agreements
Involvement with influencing at a senior level
Experience in employment screening would be beneficial but comprehensive training will be provided.
**Why work for Vero?**
It';s our driving ambition to create value in everything we do
We listen, learn, and make smart decisions
We attract positive and engaged employees, who embrace our respectful and supportive culture
And we';re committed to nurturing our talent and seeing our people flourish
We embrace challenges and actively seek out opportunities to excel
**About us**
We';re the largest independent employment screening company in the UK with a significant international service capability. And we';ve worked hard to establish our reputation for excellence in service and technology. Our clients see us as both a critical supplier and a close partner, working collaboratively with their HR teams to onboard their new employees quickly and compliantly. Founded in 2006, we';ve kept pace with sweeping changes in legislation, regulation, and technology during that time. There';s more to employment screening than you might think and there';s plenty of exciting change on the horizon.
**The Important basics**
A basic criminal record check with DBS will be required for all successful applicants, having a criminal record will not necessarily bar you from working with us. This will depend on the nature of the position and the circumstances of your offences.
You may also have experience in the following: Client Relationship Manager, Account Manager, Account Management, Customer Experience Manager, Client Services, Recruitment Consultant, Resource Consultant, Recruitment Services, RPO, Sales Executive, etc.
Ref: 106 615
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