Pcn Operations Lead

West Northumberland Primary Care Network (PCN)

**JOB DESCRIPTION**

**JOB TITLE: PCN Operations Lead**

**Hours of Work**: 16 hours - Tuesday and Thursday (OFFICE)

**Salary**: £35,000 - £40,000 PRO RATA, dependent on experience

**Reports to**: PCN Clinical Director, PCN Board

**Office Base**: White Medical Group, Ponteland NE20 9SD

**Employer**: A PCN member practice on behalf of West Northumberland Primary Care Network under a Memorandum of Understanding
- **Please ensure that you read the Job Description and Person Specification in full before applying, and tell us how you fulfill the required criteria. **_

**Overall Job Purpose**

Responsible for managing the implementation and delivery of the PCN DES Service requirements across the PCN, supporting the achievement of the Impact & Investment Fund (IIF) targets across PCN practices, as well as operational management of other identified projects and services the PCN are required to deliver annually.

The role will also involve liaising with PCN Practices and other stakeholders to promote engagement and understanding of the PCN specifications and requirements for implementation.

The post holder will work with the PCN Management Team (including the PCN Clinical Director, and PCN Business Manager) to progress new and innovative service developments responding to emerging knowledge and techniques, reporting to the Clinical Director.

**Key duties and responsibilities**

**Operations/Service Delivery**
- To provide oversight and coordinate delivery of the PCN DES specifications and IIF targets as relevant. To liaise with PCN leads in relevant areas.
- Ensure all relevant national strategies, policies, targets, and frameworks are fully implemented as required.
- Ensure a whole system personalised care approach across the PCN that enables a variety of services across the health, social care, public health, and community spectrum to be integrated around the individual in order to deliver better outcomes and experiences.
- Deliver on the PCN guidance documents associated with the PCN DES (ie enhanced health in care homes, personalised care)
- To drive issues through to resolution, acting as a point of expertise
- Work with the PCN Clinical Director, PCN Business Manager and board for strategic and operational planning processes to support PCN objectives as above
- To implement network-based projects and services, alongside PCN management team.

**Strategic Management and Leadership**
- Keep abreast of current affairs and identify potential threats and opportunities.
- Contribute to PCN strategy.
- Monitor and evaluate performance of the PCN service requirements.
- Develop and maintain effective communication within the PCN and the PCN member practices and all relevant stakeholders (ICB, Federation, Patients etc)
- Develop and seek out opportunities to promote the PCN and the services it offers.

**Relationship Management**:

- To represent the network at relevant external meetings
- To foster a culture of collaboration and promote learning to drive continuous improvement.
- To work as a flexible member of the PCN, providing support to other team members when necessary
- To take an active role in the development and embedding of the PCN's culture, values and reputation
- To represent the network at external meetings
- Build relationships and facilitate collaboration between practices within the network to support the delivery of care to patients (e.g., delivery of enhanced access or other hub-type working arrangements)

The post holder may be required to undertake other duties should the post require it and will be required to travel to various locations on occasions to fulfil the requirements of the role. (further Generic responsibilities below Person Spec)
- **Person Specification **_

**Qualifications**

ESSENTIAL
- Good standard of education with excellent literacy and numeracy skills
- Leadership and/or management qualification (or equivalent experience)

DESIRABLE
- Educated to degree or masters level in healthcare or business
- AMSPAR qualification level 5 or equivalent

**Experience**

ESSENTIAL
- Experience of working in a healthcare setting
- Experience of Operational Management and Service Delivery
- Experience of working with the MDTs
- Experience of developing new services
- Experience of leading on service improvements, and making tangible positive transformation in an organization

Track record of embedding quality assurance systems

DESIRABLE
- Experience of working within a Primary Care Network, or GP Practice

**Knowledge and skills**

ESSENTIAL
- Ability to exploit and negotiate opportunities to enhance service delivery
- Skills to monitor and evaluate service delivery and performance manage
- Excellent working knowledge of Microsoft Office
- Excellent communication skills (written, oral and presenting)
- Excellent leadership skills
- Strategic thinker
- Proven problem solving and analytical skills
- Ability to prioritise, delegate and wor