Customer Service Advisor Part Time 9am-1pm Monday

1 month ago


Magherafelt, United Kingdom Bloc Full time

**What will this role contribute to the Company?**

You work as part of the wider E-Commerce team to ensure that we give customers a prompt and accurate response to their questions. You interact with them through the live chat platform, offering them assistance pro-actively, directing them to the products that best suit their needs, and reactively to any queries they may have.

**What we’re looking for**:

- Ideally you will have previous experience in a similar role, which had a focus on sales and service.
- You will have excellent communication skills, both written and verbal, and be able to present a professional yet friendly approach to customers, with a passion for providing excellent standards of service.
- You must have a pro-active attitude and be able to self-motivate and organise your time. It is important that you have a willingness to learn about our products, and to be able to convey passion for them to inspire our customers to desire our products, encourage and maintain customer loyalty, and ensure that our customers become customers for life.

**Your typical day will involve**:

- Driving sales via all portals
- Answering all customer enquiries in a timely manner
- Managing your daily time plan efficiently
- Resolving customer issues in a timely manner
- Advising Team leads on current trends, queries and customer requests
- Updating customers on orders or queries
- Dispatching samples to potential customers
- Driving our Trust Pilot reviews

This is a 20 hour per week contract with hours of work available 9am-1pm.

**What we are looking for**:

- Experience of working with customers either verbal or written
- Excellent communication skills
- The ability and confidence to work with MS Office, Outlook and Bespoke System
- Minimum 4 GCSEs including English and Maths and/or equivalent
- Tact and discretion for dealing with confidential information
- Exceptional organisational skills, working flexibly and prioritising workload to meet deadlines

**What will we do for you?**

This role is what you will make it and you can shape this new role in a fun and innovative company

The Company has ambitious plans for growth and is keen to build a team who can grow alongside the business, so there are opportunities for development, coupled with the opportunity to work with one of the most innovative and passionate teams in the industry.

**Job Types**: Part-time, Permanent
Part-time hours: 20 per week

**Salary**: £10.42 per hour

Ability to commute/relocate:

- Magherafelt, BT45 5DN: reliably commute or plan to relocate before starting work (required)

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- customer service: 2 years (required)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person

Application deadline: 08/09/2023
Reference ID: BBCS
Expected start date: 11/09/2023


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