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Customer Service Administrator

4 months ago

Magherafelt, United Kingdom MYM Recruitment Full time

**Key Duties/Responsibilities include but may not be limited to**:

- Be responsible for the administration for a specific contract area.
- Act as the first point of contact, providing support for all customer queries.
- Provide an exceptional level of customer service, communicating to customers in a professional manner.
- Responsible for the administration for a specific contract area.
- Triage/pass all new repair requests and assign to relevant department, Supervisor/s or subcontractor for action.
- Work as part of a team to prioritise and management the workload.
- Ensure customers are kept up to date, ensuring any issues are escalated to management.
- Monitoring of target dates for jobs, tracking updates and job status.
- Liaising with internal stakeholders regularly providing accurate and detailed information.
- Job completions and updating system/data input.
- Maintaining standards and processes to reach KPI targets.
- To perform the job in accordance with the company’s policies and procedures.

**Essential Criteria**:

- At least 3 year’s recent experience in a busy office environment.
- Minimum of Grade C or above in GCSE or equivalent (English and Maths).
- 1+ years' experience providing customer support.
- Excellent communication skills with the ability to manage client relationships.
- Strong planning and organisation skills.
- Ability to work on own initiative and as part of a cross functional team.
- Ability to work accurately under pressure and meet deadlines & targets.
- Excellent customer service/customer care skills.
- Strong problem-solving skills.

**Salary**: From £9.50 per hour

Schedule:

- Monday to Friday
- No weekends

Supplemental pay types:

- Bonus scheme

Ability to commute/relocate:

- Magherafelt: reliably commute or plan to relocate before starting work (required)

**Education**:

- A-Level or equivalent (preferred)

**Experience**:

- customer service: 1 year (preferred)

Reference ID: JO4332