Cloud Product Owner
7 days ago
**About us**:
FLEETCOR, is a Global Leader in Commercial Payments. Our specialised payment solutions help businesses control, simplify, and secure payment for fuel, general payables, toll and lodging expenses. Over 80 countries around the world operate and use our solutions for their payments. We’re passionate about our brand, our product, customers and employees, and we want to meet highly motivated individuals who will share our vision - and our passion.
**About the Cloud Product Owner and what you’ll be doing**:
The role will sit within our Allstar business, where you will be delivering and continuing the roll out, optimisation, and enhancement of Service Cloud. Our aim is for all users across the business to have a 360 degree view of our customers, enabling us to offer a world class level of service. This roll will act as an enabler to provide the business with the right solutions to do so.
**Key accountabilities of the Cloud Product Owner**:
- Act as primary day-to-day point of contact for internal customers and stakeholders
- Be the key link between Customer Service and the European Service Cloud product manager
- Consult with stakeholders and customer insights to build features for development: business requirements gathering
- Support the European Product Manager to evaluate the business value of new features development and prioritize accordingly to business priorities (able to defend business requests and help with setting priorities)
- Works closely with the business stakeholders to create a prioritised requirements backlog
- Organize and lead acceptance test (UAT) effort to ensure the features or fixes match the business requirements
- Work with Business Analysts to develop training plan and training materials, and deliver end user training and collect feedback from internal users
- Responsible for writing the user stories (grooming and definition)
- Collaborate with the Service Cloud European Product Manager to set right priority and delivery plan of key business requirements
- Participate in key meetings including daily standups, sprint planning, refinement sessions, system demos and team retros
- First contact for Service Cloud internal escalations, day to day operations and troubleshooting
**Skills and experience we’d like you to have**:
- Service Cloud expertise
- Product Owner experience
- Excellent stakeholder management skills
- Ability to balance workload
**Nice to have**:
- Salesforce qualifications a bonus
- Experience of Service Cloud product management
- Experience of working in a matrix structure
**The rewards we give you**:
- Hybrid Working (optional)
- Free on-site parking
- Excellent progression
- Opportunities working for a global company
- 4 X Life insurance
- Pension scheme 5% employer contribution
- Private Healthcare
- 25 days Holiday (plus Holiday Buy/Sell)
- Access to benefits portal - Perk Box
- Discounted goods and services
- Employee Fuel Card
- Access to LinkedIn learning
- Career Progression
**Salary**: £35,000.00-£45,000.00 per year
**Benefits**:
- Additional leave
- Casual dress
- Company pension
- Cycle to work scheme
- Free parking
- Life insurance
- On-site parking
- Private dental insurance
- Private medical insurance
- Referral programme
- Sick pay
Schedule:
- 8 hour shift
- Monday to Friday
Ability to commute/relocate:
- Swindon, Wiltshire: reliably commute or plan to relocate before starting work (required)
**Experience**:
- Product management: 3 years (preferred)
- Cloud infrastructure: 3 years (preferred)
- Cloud computing: 3 years (preferred)
Work authorisation:
- United Kingdom (required)
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